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Rebooking fees-why I will now always AVOID flying Southwest

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Just saw the new ad campaign by Southwest airlines that they never charge change fees and could not help but post this topic. While it is true that they do not charge to change your flight, they will always charge you the current fare difference at the time of the change. Yes, it is true that other airlines charge as well but consider this...
Arriving early at the airport for a return flight from Albuquerque to Dallas, I was told there were plenty of seats available on an earlier flight than the flight I was booked on but would have to pay more than $100 to get on it because of the current fare. Trying to reason with the staff that they were going to fly me to Dallas on either flight and there were plenty of seats available on both flights did not deter them from their position of wanting more money. Needless to say, I spent an extra hour (Southwest has multiple flights flying between Dallas and Albuquerque) in the airport saving more than $100 in my pocket and not in theirs. Isolated case? I don’t think so.
American Airlines however has always changed my flight while I am at the airport for no additional fees...standby of course...but when you buy a seat, you buy a seat. The current Southwest commercial making fun of airlines charging the change fee for such things as picking up the phone, clicking a mouse, etc. is the real abuse by airlines of the customer. Beware of the Southwest claim that they do not charge change fees...you will see in the "fine print" that they do charge the difference in fare when the change is made.

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