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Rant about Cape May (NJ) Whale Watcher

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To start: I strongly recommend against taking the Cape May (NJ) Whale Watcher. Here's the background, being as brief as possible.

My DIL used Groupon to purchase six tickets for the Whale Watcher. Groupon listed a 1:00 tour for 2 hours. Under Groupon's rules (and I'm no expert), you have to then call the merchant and confirm with them. (BTW, Groupon made a mistake with their listing; we'll take that up with them separately.)

Separately, my DIL and I called the company. We each got what appeared to be the same person who answered the phone. Separately, she told each of us, "You're confirmed for a 1:00 tour for two hours." We both remarked that she seemed distracted and not focused, but we figured, hey, she confirmed us, right? (The two-hour time frame was important because of other plans we had after the tour.)

When we got there, an older woman was staffing the ticket booth and taking confirmation phone calls, and she told us that the 1:00 tour was for three hours, and that we would have to pay $10 extra per person for it. We explained what happened with the phone confirmation, and she was adamant that the conversations with the younger woman ("my daughter") never happened.

I said, "Look, I can see how trying to sell tickets and taking calls at the same time could cause someone to make a mistake." Her answer: "We NEVER make mistakes." Oh.

I said, "Do you think we concocted this whole story so that we could show up here from out of town and cheat you out of $10/per person?" Her answer: "That's exactly what I think." She went on to say that her family had been operating the tour for 25 years and had "never" made a mistake.

That was it. No compromise. No offer of another tour. Take it or leave it. We had two little kids with us who had been promised the tour, so we paid the extra $10 and rearranged our plans to account for the extra hour. I'll be contesting the charge with my CC company.

BTW, it's been years since I've taken a WW tour, but some companies used to give you credit toward another tour if you saw no whales. This one doesn't. We saw no whales and received no offers.

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