I found a phone number at their contact us page. Not sure who you'll be able to talk to though.

http://www.priceline.com/customerservice/faq/Contact_Us.asp

It's right on their web site: 1-800-774-2354. But if you didn't purchase trip insurance, don't expect much sympathy if you're trying to cancel out of your reservation.

I'm sorry for your family emergency, Go, but I wouldn't expect much from Priceline either. One of my parents passed away the day before I was due to leave on a Priceline-purchased trip to Vegas. "Sorry, but tough cookies" was the answer. Interestingly enough, I did call United (the carrier assigned by Priceline) and they offered me a future flight.

To follow up, my stepdaughter had emergency surgery last night and a trip must be cancelled.

Priceline has a one time refund for $25 per night but a refund is not what I am in search of. I am traveling off peak and was hoping the hotel would transfer the nights to another off peak time.

When I called to hotel, they told me I must speak with Priceline. Of course it is easier getting the security code for our nuclear arms than finding an actual person at priceline.

I do not expect priceline to do anything because it is non-transferable and non-cancelable but it never hurts to try.

If anyone has ever found a number that isn't listed on the website and can share, I would be most grateful.

You can try 203-299-8000, hopefully it's not the same as the 800 #. Press #2 at the first menu to reach customer service.

To GoTravel:

I have no advice for Priceline, but here's hoping your stepdaughter makes a speedy recovery!

I too send best wishes & prayers to the whole family for a speedy recovery.