I had a good experience at The Venetian. Nothing has ever been stolen from my different stays in Las Vegas.

That said, I also don't leave things of value in my room for housekeepping or others to find! Use the room safe or keep it with you. Keep your room tidy and your suitcases zipped shut.

I guess that guest had issue with the staff - they thought it was an inside job because only staff has the key. Overall everyone has said nice things only it might be time for a touch up

I like the Venetian a lot. But it's a huge hotel with a lot of employees, and theft can happen anywhere. That's why there's an in-room safe, so use it. I read those comments on TA and they never explain why they left $1000 lying around without putting it in the safe. That's not a smart thing to do no matter where you're staying.

Sorry - anyone who leaves large amounts of cash sitting around in an empty hotel room is asking for it to be stolen. (People shouldn;t be thieves - but some are. And they don;t have to be hotel employees, they can be other guests.

(I once saw a woman complaining that her purse was stolen when she had left it just sitting on a table at a hotel breakfast buffet. the hotel isn't responsible for the acts of either legitimate guests - or random thieves who come for breakfast at the hotel.)

As for rude - you will see complaints about rude staff for any hotel. IMHO they are usually rude guests - unless the complaints are more than very rare.

Keep your reservation and don't worry about it.

maybe the maid thought it was her tip. Who leaves $1000 lying around the room.

tom42 you could be right!! I work part-time for a much smaller hotel chain and there are times when money is 'sitting out" that it could be a tip!

use the safe - be smart and have fun.

your room safe at the Venetian is not full proof either my friend!!!! Read this! This just happened june 12, 2010

Last May my wife (mother of three) and 6 of her friends (all mothers and wives) coordinated a reunion at the Venetian for a weekend of catching up and relaxation. They had a great weekend aside from a total of $700.00 cash, an ipod, a digital camera and several articles of clothing stolen from their room while lounging at the pool. Security was notified and they responded, "the theft could have been one of the other guests in the party and there was no way to prove that a Venetian staff member took the items." There was never follow up from the hotel and when attempting to investigate further the hotel responded the incident is closed and they were not responsible. Absolutely nothing was offered for the violation and inconvenience that occurred.

Friends of ours wanted to go to Vegas for the first time and they invited me and my wife to join them at the Venetian. We decided to give the Venetian another chance this year (against my better judgment). Prior to leaving the room we were extra cautious to lock all valuables in the safe due to last Mays experience. On Saturday we were at the pool and came back at 12:00, the room was already refreshed by housekeeping. When we returned at 6:30 PM, we discovered that $600.00 cash was stolen from our safe! We immediately called security and Metro Police to file a complaint. We then called to cancel our debit card related to it was also in the safe but still present. The other weird fact was there was another bank envelop with $1000.00 that was not taken in the safe. It was later brought to our attention, that because the entire contents of the safe were not stolen, the Venetian was not liable. Our thief must have also known this rule!! Security had the assistant manager come to our room due to our extreme frustration. He stated that all entries into the safe could be reviewed. The manager had another department come to evaluate the safe entries. The Assistant Manager told us that we were not privy to the information but did allude that the safe was "hit" several times after the time we returned to the pool at 12:00. He then told us we would have to call Risk Management on Monday! We were scheduled to fly out of Vegas early that afternoon. After spending the morning attempting to get in touch with Risk Management they told me that they had already talked to my wife this morning and told her our case was investigated and there were no unauthorized entries into the safe after we left the room so they were dismissing the case. The CRAZY thing is, they NEVER talked to me or my wife! Obviously, they had confused us with one of the many other cases of theft that they had dealt with that morning. Once again they said they were sorry for the loss but they were not responsible for the stolen money. They never as much as offered us a compensated lunch for our trauma! There were absolutely zero attempts for service recovery, and zero compassion to our situation. Three days after the theft I re-contacted Risk Management and talked to the Director, he stated that all entries into the room and safe were authorized entries. Which means the room was entered with a room key and the safe was entered by code. I verified that the only time the code was discussed was in the room behind closed doors! So, was our room recorded or surveillanced in some way? There is a serious internal problem going on at the Venetian and I would not return there if they compensated me a month!!!

First post ever . . . to blast a hotel in a four month old post.

Why do you keep so much cash with you to start with? No credit cards?

Also, you write that "three days after the theft you recontacted Risk Management". Three days later from June 12th is TODAY. Obviously you are not so traumatized that you were able to join Fodor's, locate this old thread, and write a book about what occured this past weekend???

I'm just asking...

Hey, Me650, could you reimburse me the $600 that you caused to be stolen from my house three days ago? I'm fully aware that--
-- I have no proof that $600 was even stolen from my house.
-- no evidence exists that anyone came into my house other than people who were allowed to enter my house.
However, I just stated that this was the amount that was stolen, and that you were at fault. Therefore, you owe it to me.

If the above sounds ridiculous, then realize this is EXACTLY what you are saying to the hotel. THEY have no evidence that $600 was taken from your safe, or that there even WAS $600 in the safe at any time. The fact that $1000 was still in the the safe means (1) there was no theft or (2) the thief said something like, "I'll out-smart them -- I won't take the $1000 in cash or the debit cards, I'll take the $600!"
There is no reason to think that the safe was ever opened by anyone other than someone who had the authority to do so. Indeed, there's no reason to think your room was even entered by any such person. So there's only one reason anyone has to believe you had $600 stolen from this safe: because you said so.

I'm sorry you no longer have $600 you had earlier. My sympathies over your trouble. But to expect the hotel, instead of your insurance company, to reimburse you for something that you've given no evidence, and certainly no proof, even happened, is ridiculous.

Just to offer a contrary experience, my wife left a pair of earrings in the suite at the MGM last week when we checked out. Called 'lost and found' a day later when we got home and the maid had turned them in. Paid a few bucks postage to have them shipped to us. Thanks MGM.

Sure, some lowly paid workers have sticky fingers, but there are also a lot of honest ones too.

Me650 registered to post this -- probably just posting to every travel site he can find. I'm sorry, but IMHO these sorts of hit-and-run rants measure pretty low on the credibility meter . . . .

I stayed at the new;y opened Venetian Dec 21-26, 2001 in a very luxurious suite. During the 5 nights I was there somebody tried to get into my room safe every day. (My papers were rearranged & suitecases rifled (everything was with me or locked up, but I never use as save combination my address, phone, license plate or any other number that might appear on my papers. I complained every day and was blown off, just the maid straightening up, if it was after the maid left, it must be the maid supervisor checking her work. (Then why did neither fix the drape that I had unhooked, just to see if someone coming in would fix it). Hotel safes are set to freeze after 3-4 erroneous tries. When for 3 days they refused to admit that someone was trying my safe, I purposfully entered a wrong code, once, and the safe froze. I played dumb and told the locksmith "how could that happen?" and he said, "oh, if you know computers, you know it happens all the time." Ha! Not on the first try! i finally wrote a complaint to the manager and got absolutly no response except the concierge service booked me into another hotel's non-existant show Christmas day and said they could not refund my money, I'd have to get it out of the other hotel. The other hotel explained they had nothing to do with Venetian errors, see them. I finally got them to credit my credit card by making lots of loud complaints at check-in time. I have not been back there since, and would not recommend it to anyone.
The people who had money removed from their safe probably used an identifiable code. And large casinos can have 5000 people with access to master-keys. Do not blame the maid. She is low man on the totem pole when it comes to theft.

Funny how people just log in to flame others about an experience they had. I logged in to see if this has happened before and it is OBVIOUS it has happened regardless if it was mine, theirs or anyones fault. It HAPPENED. I have stayed in Hotels all over the world and never had anything stolen from any room, from Cambodia to Isreal. The week before this stay I was in Rome and Stuttgart (nothing stolen).

BUT I stayed at the venetian and had a small $150 digital Camera Stolen from my room I have filed a security complaint and I am to contact risk management on Monday. I was told there are 9 MORE interviews that need to be conducted. Seriously 9 more interviews. its one room with only a few tools and a bad to be made. 9 interviews. HA so from the stories I know what to expect. 'Not their fault'

As for those of you that just logon to say "told you so" or "why leave cash in your room" your of no help and your comments are not even relevant to the post. No one expects someone to come into their room and steal something. mine wasn't in a safe and $150 camera wasn't even worth the time it took to write up the security incident report BUT if it saves someone else the trouble of losing something in their room then it helps out.

It sounds like some sort of racket that they have figured out the loop holes on and can work the system. "not everything was stolen so its not their fault" that's a good loop hole to have for a thief.

Funny how people join a forum with a first post and an ax to grind.

Reality: Las Vegas hotels all sleep what 2,000-3,000 rooms, right? My guess is that if a hotel of that size has a theft every 18 months (Jan 2 11) and another year before that, it's doing pretty good. When I worked retail, security was watching us on camera as much as the customers because there's always going to be an employee who steals. Sad but true.

Now show us that you're a responsible traveler and write a trip report about the rest of your experiences.

Funny how people log in just to bring up a post that's 1-1/2 years old.

Exactly. It seems to be happening a lot. And they rarely come back.

I'm assuming the one liner comments are made so I will respond. I Searched the internet for "Thefts in Venetian Room", This topic comes up. It's relevant I make note that half the comments are not helpful just flames and get more of the same. There is your reason for my first post and why I probably only use this site for exactly what I found it for, as a search result to find relevant things that may have happened to others. So the people that are on here a lot (as seen by their posts) log into a post that has no relevance to them and continue the flame. And as I am saying this I expect more of the same.

Flame away.....continue with exactly what I was talking about and solidify the point I've made and add these posts to your list of posts. Or continue with writing your great trip reports and helpful suggestions.

I just returned last night from 5 days in Las Vegas. I stayed at TI. When we were leaving yesterday a woman was waiting for a cab, told us her handbag was stolen from pool area. She an international traveler lost her card,alll I.D and could not go any place along with $700.00 Why on earth anyone would take this to a pool is beyond me to understand in the first place. Many people choose not to use a safe in the room but leaving your items unattended for even a few minutes as she claimed she did for a "dunk" was foolish. She claims TI was not very helpful. It probably happens a lot in las Vegas.

Isn't that hotel group famous for busting unions or something? Probably more than a few "reviewers" have an ax to grind.

How do thieves enter hotel rooms in the first place? Arent all keys digital and the entry pins changed at checkout? I think the keys are destroyed, and new ones issued.

In LA, I could not enter my room. I informed front desk, and was told the key was magnetized. huh? She said I must've walked into a lot of stores with security scanners at the door. Ok, so if that's possible to delete entry code, why cant someone scan the code, copy it, and enter your room. But, they still need to know which hotel and room you are in. Also, security cameras prove someone entered the room.

So, I do think it was either an inside hotel job; or one of the other people in the group swiped the stuff.

PS: I would be wary of people you havent seen in years. 99% of people change in 5+ years... mostly for the worse.

tbftrev:
You are confused. My first post was not a one-liner.

Let me try again: This is a community of people who like travel. This is not a site where we typically review (good or bad)a single hotel and that's it. Rather, we report about the whole trip. The restaurants, the flights, the tours we take, the sights we visit, the hikes, whatever.

We are not here for you to post once because you're mad just to "get even." It's like walking into a cocktail party and yelling at the crowd, then leaving. That, to me, is a "flame."

So like I said before, if you're legit, then post a full trip report and join the other conversations about where you travel.

Best,
FiveAlive

You can't protect people from themselves. In a hotel with thousands of rooms there is bound to be at least a couple of miscreatns there at any one time. And while lectronic keys are better than the old type - they aren't fool proof.

The answer is to keep control of your valuables at all times. If you put things in the safe and they go missing I would go to the hotel. Valuaables left alone by the pool or in the open in your room - you just need to be more careful.

And every large hotel has some petty theft.

We stayed at the Venetian Hotel is Las Vegas from 30th Aug till 3rd Sept 2012. We were out on the night of sat 1st sept and when we returned around midnight we were unable to get into the safe. We called security and they sent up a security officer who opened the safe for us, he told us he had around 25 other safes to open as well (were some of them broken into?). We put my jewelry in the safe and we only ever took the camera & jewelry out during the remainder of our stay. When we opened the safe to leave the hotel early on the monday morning we found $1200 missing from my husbands wallet - nothing else was missing. We called security and they took statements and readings from the door entry. They gave us a report number and we then reported this to the local police who later sent us a letter to our home in the UK with a report number. We were given the phone number for the Risk Management at the Venetian and we have been trying to contact them by phone (from the UK) for 6 weeks and have still been unable to speak to anyone to find out the result of the readings from the actual safe. We have since heard of other thefts from safes of only money, as it cannot be traced which, in my opinion smells of an inside job. Meantime our own insurance (Royal Bank of Scotland) will not pay out as there was no sign of forced entry and no weapons were used. A bitter bitter experience for what was to be a holiday of a lifetime in a what is otherwise a fantastic hotel.

What happens in Vegas stays in Vegas

A short synopsis of this thread:

On 2010 February 8, pgoclac1234 put out a vague post blasting the Venetian, obviously trying to convince people to not go there. The thread died within days.

On 2010 June 15, me650 claimed that he is owed $600 from the Venetian, without any proof he even had that amount of money stolen, and no evidence that the Venetian was at fault. It was me650's first (and only) posting on Fodors. Again, the thread died within days.

On 2011 January 2, kit38 claimed that people "rifled" through the papers in the room at the Venetian. It was kit38's first (and only) posting on Fodors. The thread is so dead that nobody responded, and it remained dead for 18 months.

On 2012 June 1, tbftrev bumped the thread by complaining about people who point out the need to protect your money. It was tbftrev's first (and only) posting on Fodors. The thread died within days.

On 2012 October 11, cazcaz22 claimed that $1200 was missing from the safe. It was cazcaz's first posting on Fodors.


Can't people note what janisj wrote almost 30 months ago, and 5alive wrote on June of this year?

Cazcaz -

A couple of points. Why in the world are you carrying $1200 in cash? This is never safe to do while traveling anywhere. Just asking for trouble.

Second, your fight should be with your insurance company. If you have a police report of the theft that should be sufficient to replace what you lost - unless the policy doesn't cover cash. Don't know how policies work there - but here if you keep a lot of cash around or have a lot of jewelry you usually require additional insurance. But generally homeowners should cover anything that is stolen or lost while traveling.

Cazcaz: You are better off reporting to the Better Business Bureau for help in Las Vegas if you cannot get any answers on the safe reading. You also might call the local paper. This travel board cannot help you.

NYTraveler--they may have had that much cash because they won a payout at the slots etc.

Ok, I've stayed at the Venetian and it was fine though a little big for my tastes. Most of the staff were wonderful and nothing was stolen.

But a couple of years ago at Christmas time my hubby and I stayed at the Paris, in a suite, and when we returned from dinner our cell phone, about 15 dollars in change and chips, and all of our Christmas candy had been stolen (!).

It turned out that something was wrong with the front door in the suite and it didn't close properly. They immediately sent a security person to take a report and a maintenance person to fix the door.

When we checked out several days later, the hotel sent an assistant manager who apologized profusely (especially about the cell phone which was funny 'cause we had only bought it for the trip - they don't work where we live) and they comped us a night's stay at nearly $400 and gave us some parting gifts. We didn't even gamble there and we didn't ask for anything but thought it was a really nice gesture.

I guess I'm not understanding why these other posters got nothing for their trouble. Is there more to the story?

Lisa