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NYT Suggestions for Restaurant Employees - Do You Agree?

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Has anyone else seen these suggestions for restaurant staffers from a New York Times blog? I think most of them are right on the mark:

http://boss.blogs.nytimes.com/2009/10/29/one-hundred-things-restaurant-staffers-should-never-do-part-one/

http://boss.blogs.nytimes.com/2009/11/05/one-hundred-things-restaurant-staffers-should-never-do-part-2/?em

Reminds me of a topic I started a year or so ago on the small extras that make a big difference in hotel rooms:

http://www.fodors.com/community/united-states/name-your-favorite-small-features-in-a-hotel-room.cfm

Fodorites responded with some great suggestions. When I get some time sometime, maybe I'll compile that list and send it to the major hotel chains.

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