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Lost Luggage!

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Has anyone else ever had their luggage taken by accident off the luggage belt?
I was studying abroad in London, my first time abroad, and when I got off my flight I waited for hours for my luggage to come off the belt. But it never did.
I finally had to take the last suitcase that was left on the belt, after 3 hours of waiting around, and took the risk that the woman whose suitcase I had perhaps had my suitcase.
So I had to trek across London to the hotel the woman was staying at, and luckily she had my suitcase! She didn’t even apologise for her mistake, I was so mad but had to stay polite!
Anyway I guess I learned the hard way that you have to personalise your luggage. Since then I traveled with a large duct tape "X" across the whole front of my suitcase.
I found a good site www.idclarity.com. I bought a SkyCrest from them, its sort of a canvas quality image that sticks to luggage to identify it. I'm happy with mine.
I just hope that noone has to go through the stress that I went through that time in London. I didn’t realise until then how valuable the contents of your suitcase actually are!
Happy travelling :)

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