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Identity Theft

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someone stole my daughters state id about 4 years ago and she never filed a police report at that time because she did not know any better she was only 15 years old.
Well who ever it was they decided to use her info to get a cable bill and a telephone bill in another state. So we received a letter from a collection agency for these bill last month, when she called the collection agency they told her she needs to make a police report that someone stole her id. so when she went to the police station (suburban police in Illinios) they told her that she could not make a police report 4 years later so is that possible.
She would need the police report to clear her name, what should she do

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