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Getting from Miami AMTRAK station to Key Largo

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How is this done? Have called the very very rude Keys Shuttle service. They said they don't know where the Amtrak station is, they were located in the Keys, so they could not pick up from there Really? No GPS? I understand not providing the shuttle service from the Amtrak Station, but to say the reason is they don't know where the Amtrak station was defied belief. And gave me a bad feeling about that company.
Anyhow, if someone has a specific shuttle service that would help with this that would be great.
Also, is the station in a bad part of town in case I have to drive there myself to do the pickup?

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