Frustrated with VRBO owners
Mar 25th, 2011, 06:25 AM
#1
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Frustrated with VRBO owners
I am really frustrated with VRBO owners. It seems very few owners update the calendar, even though VRBO specifically tells them to do so. I contacted 9 owners for dates next winter who, according to their calendar, had openings. 6 waited until I emailed twice and called ( I had to leave a message) and then finally emailed back they were booked!! I may have missed out on other bookings with such delay. Of the 9 VRBO owners I emailed, only 2 replied promptly. I'm still waiting for others. These have all been in the Phoenix area. Is this standard for US owners? I think they were waiting for repeat renters to commit, but be honest and tell me that. Also, I think cleaning fees of $200 are excessive. When a renter leaves, he takes all his stuff with him. Then we are told to wash one load, the dishes, etc. We did rent a place last month in the Phoenix area through VRBO from an owner in Canada and he was wonderful in responding. Maybe I need to work with Canadian owners!!!
Mar 25th, 2011, 07:12 AM
#2
I feel your pain. My heartburn has been with owners who supposedly have pet-friendly rentals and when you actually contact them they come up with a whole BUNCH of restrictions which IMO SHOULD have been included in the listing in order to prevent wasting time, both mine and theirs.
Mar 25th, 2011, 07:43 AM
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I've rented from vrbo many times and my strategy is to send requests to as many as possible and just see what responses I get. Usually there are so many to pick from, it doesn't matter if some don't respond. I agree with you on the cleaning fees! Especially when they ask you to do half of it before you leave. That's nuts. I won't rent from someone that charges more than $100 cleaning, unless the overall rate is really low.
Mar 25th, 2011, 09:23 AM
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I use the same strategy as Tally. Just contact every listing that looks interesting and then see who responds. If someone doesn't respond promptly, I don't wait for them. I assume that the unit is rented and move on.
The cleaning fee thing - I always consider the cost of the rental plus cleaning fee as the total cost of the rental. I don't really care how they break it out - it is better for them from a tax perspective to charge a lower rental rate and a higher cleaning fee because the rent is income and fees are not. So a $1000 rent plus a $200 cleaning fee is the same as a $1200 rent and no cleaning fee.
The cleaning fee thing - I always consider the cost of the rental plus cleaning fee as the total cost of the rental. I don't really care how they break it out - it is better for them from a tax perspective to charge a lower rental rate and a higher cleaning fee because the rent is income and fees are not. So a $1000 rent plus a $200 cleaning fee is the same as a $1200 rent and no cleaning fee.
Mar 25th, 2011, 05:01 PM
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Good idea about emailing many. I'm doing that now. Didn't know about cleaning fee not being taxed - puts a new perspective on things, but still irritating. I am having better luck with Home Away owners responding. Any other owner rental sites to check out?
Mar 25th, 2011, 05:25 PM
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What you describe has not been my experience at all. Granted, I've only rented through vrbo twice, but both times the owners responded promptly and the deals were made quickly and mostly without any serious incident. I prefer to be contacted by email and it does bug me when the owners call me for an intial conversation. I've had a few get sort of pushy and keep calling.
Mar 25th, 2011, 06:03 PM
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I have much better luck with homeaway in terms of responses; not sure why.
It may be an advantage to have cleaning fee higher proportion of rent in the event of cancellation, since that has to be returned.
It may be an advantage to have cleaning fee higher proportion of rent in the event of cancellation, since that has to be returned.
Mar 25th, 2011, 07:18 PM
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I also emailed quite a few, 6. Two responded promptly, 2 were responding with 'unavailable' and 2 reponded after I'd commited to my house. I chose between the 2 who were prompt and efficient. VERY haapy with my choice and and level of cooperation.
Nov 29th, 2011, 06:12 AM
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I'm a VRBO owner. I'm fairly happy with my listing, because I have the only property on VRBO in my community, which is a small planned neighborhood on a bluff in North Alabama, in the foothills of the Appalachians.
FWIW, VRBO has installed this new function that kicks in when a potential renter inquires about a specific property. A window pops up, (on the ad that that owner has paid for,) and asks, "have you considered these other properties". As a result, some potential tenants are sending out lots and lots in inquiries, and owners are experiencing a mirror image of what some of you have described, which is responding to the inquiries only to never receive a response back from their contact. This has only happened to me once, simply because, as I said, I have the only listing in my area, and while that window does pop up during an inquiry, it says, "Sorry, there are no other listings matching your inquiry."
VRBO's new focus seems to be to cater only to the traveler. They've allowed management companies to list properties.
I've specifically stated in my ad that }the owner manages this property." My vacation house is also my second home, and there are primitive antiques there that are from my family. So yes, sometimes I do like to speak personally with people who are staying there, but I don't ever want to appear pushy. I respond to all requests for information, but I don't contact more once without a response back. My house is not for everyone because of where it is. It is more of a quiet retreat y. type of propertSome of my neighbors live there full time and I need to be respectful of their enjoyment of their home.
Re: the cleaning fees, yes, the cleaning fees are not taxable, but the rent is. So lodging tax is charged against the rental portion, and income tax is paid on the rental portion, but the cleaning fees are exempt. I pay my cleaning person the full amount I charge for cleaning, which is a set amount for one couple, another amount for two couples (or a group using both bedroom suites) and then extra for each additional person up to 6 maximum occupants.
I know this is an old thread but perhaps this will shed some light on this issue from the other side.
FWIW, VRBO has installed this new function that kicks in when a potential renter inquires about a specific property. A window pops up, (on the ad that that owner has paid for,) and asks, "have you considered these other properties". As a result, some potential tenants are sending out lots and lots in inquiries, and owners are experiencing a mirror image of what some of you have described, which is responding to the inquiries only to never receive a response back from their contact. This has only happened to me once, simply because, as I said, I have the only listing in my area, and while that window does pop up during an inquiry, it says, "Sorry, there are no other listings matching your inquiry."
VRBO's new focus seems to be to cater only to the traveler. They've allowed management companies to list properties.
I've specifically stated in my ad that }the owner manages this property." My vacation house is also my second home, and there are primitive antiques there that are from my family. So yes, sometimes I do like to speak personally with people who are staying there, but I don't ever want to appear pushy. I respond to all requests for information, but I don't contact more once without a response back. My house is not for everyone because of where it is. It is more of a quiet retreat y. type of propertSome of my neighbors live there full time and I need to be respectful of their enjoyment of their home.
Re: the cleaning fees, yes, the cleaning fees are not taxable, but the rent is. So lodging tax is charged against the rental portion, and income tax is paid on the rental portion, but the cleaning fees are exempt. I pay my cleaning person the full amount I charge for cleaning, which is a set amount for one couple, another amount for two couples (or a group using both bedroom suites) and then extra for each additional person up to 6 maximum occupants.
I know this is an old thread but perhaps this will shed some light on this issue from the other side.
Nov 29th, 2011, 06:36 AM
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I am renting out my own home this winter, but through an agency, not VRBO. I pay $175 for a full cleaning and that's just what is passed on to the customer, even though I pay it twice -- once before they arrive and once after they leave (I only rent it once for three months minimum).
As a renter myself, I won't stay in a place that doesn't charge a cleaning fee. I don't expect a place that was "cleaned" by tenants the morning they were leaving for the airport to meet MY standards or even near to it. I learned that the hard way, when I rented a place in Nice, France that claimed their costs were low because all tenants clean before they leave. We spent the first three hours in the apartment cleaning! And before we left we spent even longer, totally sanitizing and cleaning, mopping the floors, doing all laundry, and srubbing the bathroom top to bottom. I'd have gladly paid someone else to be doing one or both of those cleanings, but I realize that most people wouldn't begin to clean like we did.
I don't consider asking people to strip the beds, clean out their things from the refrigerator, wash their dishes and similar items to be a reason to lower the cleaning fee. In fact I'd rather not rent to someone who thinks it's fine to walk out the door with wet towels strewn about the floor and dirty dishes in the sink! Makes me wonder how they "lived" in my home while they were there!
As a renter myself, I won't stay in a place that doesn't charge a cleaning fee. I don't expect a place that was "cleaned" by tenants the morning they were leaving for the airport to meet MY standards or even near to it. I learned that the hard way, when I rented a place in Nice, France that claimed their costs were low because all tenants clean before they leave. We spent the first three hours in the apartment cleaning! And before we left we spent even longer, totally sanitizing and cleaning, mopping the floors, doing all laundry, and srubbing the bathroom top to bottom. I'd have gladly paid someone else to be doing one or both of those cleanings, but I realize that most people wouldn't begin to clean like we did.
I don't consider asking people to strip the beds, clean out their things from the refrigerator, wash their dishes and similar items to be a reason to lower the cleaning fee. In fact I'd rather not rent to someone who thinks it's fine to walk out the door with wet towels strewn about the floor and dirty dishes in the sink! Makes me wonder how they "lived" in my home while they were there!
Nov 29th, 2011, 07:57 AM
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I agree, I won't rent a place that I have to clean myself. For reasons Patrick mentioned.
We have had good luck on VRBO for the most part. The place we are renting next month has had the most amazing communication with the owner. He is on top of everything.
When I was doing inquiries in late August, I actually had one owner tell me they didn't know their holiday plans yet so weren't sure if the cabin was available. I let them know that we rented another place. But really...a few months before Christmas in a prime skiing area, and you don't know if you will rent or not? Needless to say I wouldn't even consider them for another time.
We have had good luck on VRBO for the most part. The place we are renting next month has had the most amazing communication with the owner. He is on top of everything.
When I was doing inquiries in late August, I actually had one owner tell me they didn't know their holiday plans yet so weren't sure if the cabin was available. I let them know that we rented another place. But really...a few months before Christmas in a prime skiing area, and you don't know if you will rent or not? Needless to say I wouldn't even consider them for another time.
Nov 29th, 2011, 11:23 AM
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We advertised this past summer on VRBO and won't be doing it again. We also hired a rental manager who was listed as the contact and she shared with us some of the ridiculous inquiries. She always responded promptly and often had no further communication with the inquiring party.
If a calendar isn't updated, its may be because the date is in limbo. There is usually a lag between when someone verbally commits to a booking and when deposits are received. Sometimes 5-6 weeks or more.
If a calendar isn't updated, its may be because the date is in limbo. There is usually a lag between when someone verbally commits to a booking and when deposits are received. Sometimes 5-6 weeks or more.
Dec 1st, 2011, 05:23 PM
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Hi! Im a VRBO owner.
I understand your frustrations. I wonder if you are having issues on the other end of my situation.
My aggravation (with vrbos set up) is that when I have a "tentative" renter (basically waiting on paperwork) I get a ton of requests I set my calender to “tentative” for those dates. I always politely explain that I’m in paperwork waiting and ill get back to them.
So my home shows as "available" I wish there was a way for it to show tentative to prospective people? Would be nice..
Also as per the cleaning fee I have only had cleaning fees for one season now. After a number of renters left such a mess i couldn’t even fathom cleaning it up in an entire day and I started having to haul in 2 (wo)man cleaning crews.
Well this season what I've started doing is with my refundable damage deposit I've started issuing refunds on the cleaning fee (my fees 125 for a 2k sq ft. home) if the home is left in near perfect condition (conditions I can clean up in less than an afternoon etc etc kinda thing) I return the fee. That seems to be making folks very happy.
Cheers and Happy Renting folks!
I understand your frustrations. I wonder if you are having issues on the other end of my situation.
My aggravation (with vrbos set up) is that when I have a "tentative" renter (basically waiting on paperwork) I get a ton of requests I set my calender to “tentative” for those dates. I always politely explain that I’m in paperwork waiting and ill get back to them.
So my home shows as "available" I wish there was a way for it to show tentative to prospective people? Would be nice..
Also as per the cleaning fee I have only had cleaning fees for one season now. After a number of renters left such a mess i couldn’t even fathom cleaning it up in an entire day and I started having to haul in 2 (wo)man cleaning crews.
Well this season what I've started doing is with my refundable damage deposit I've started issuing refunds on the cleaning fee (my fees 125 for a 2k sq ft. home) if the home is left in near perfect condition (conditions I can clean up in less than an afternoon etc etc kinda thing) I return the fee. That seems to be making folks very happy.
Cheers and Happy Renting folks!
Jan 30th, 2012, 11:30 PM
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I have a question about renting with VRBO. This is our first time using them or anything like this. I've contacted two people for the two the Hilo and Kona locations on Hawaii that we are going to stay at. (I haven't decided on the Maui location yet.) I called them instead of emailing first because I wanted to know if their dates were open. I got a good feeling about both places by talking to the owners.
The first place we are staying sent me an email saying it's ours for our dates and said we have to send in a check for the deposit of one nights stay. We asked when the balance was going to be due. There was no rental agreement mentioned, should I call her and ask for one. Does everyone that rents though VRBO have a rental agreement? I'm still waiting for confirmation on the dates from the second location.
Utahtea
The first place we are staying sent me an email saying it's ours for our dates and said we have to send in a check for the deposit of one nights stay. We asked when the balance was going to be due. There was no rental agreement mentioned, should I call her and ask for one. Does everyone that rents though VRBO have a rental agreement? I'm still waiting for confirmation on the dates from the second location.
Utahtea
Jan 31st, 2012, 03:49 AM
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VRBO has many issues these days FOR PROFIT totally owner controlled censored for profit touts a fair number of scammers reviews culled pics photoshopped deception at many levels deals are not that great any more I rarely use these days.One poor lady on Fodors lost $10k wiring money to an villa that did not exist long ago so I am always careful to pay with CC.
Jan 31st, 2012, 06:02 AM
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Utahtea, I have only rented twice from VRBO but I spoke with each owner on the phone and their willingness to answer my questions convinced me to rent from them. They each emailed me a copy of a rental agreement which I had to sign and include with the check for the deposit. For the protection of both parties, I believe a rental agreement is essential and I would not rent without one. Contact the owner and ask for a rental agreement--it's entirely possible that she thought she had already sent it to you.
