United States Forums

Start a new topic Change Forum
Advanced search

Days Inn, 401 East Washington Street, Indianapolis, IN

At the end of May, I unfortunately had to check into the Days Inn in Indianapolis after midnight, as the moving truck I was driving to relocate to Kansas broke down. The appearance of this hotel from the outside looked presentable, but after midnight and having mechanical difficulties with a truck, I was too tired to ask to see the room before I checked in. Needless to say, the room was absolutely awful and needed a complete overhaul. To start with the room was poorly lit, and I should have realized immediately that this room would be in poor condition, as the hallway from the elevator to the room was also poorly lit and had a musty odor. The bedspreads looked presentable on the beds, but the carpet was filthy, and when I pulled down the bedspreads, the blankets had seen better days - there were actually holes in them, and the sheets were either stained or threadbare. The bathroom was disgusting. It was dark, and the shower and tub had mildew and soap scum all over it. I couldn't even bring myself to take a shower there. The sink, however, was clean, but that was not in the bathroom. I slept on top of the bedspread, and stayed in the hotel for no more than 4 hours. I didn't even eat the Days Inn complimentary breakfast.

Weeks later after I got settled in Kansas, I found the receipt for the hotel, and surfed for the Days Inn website. I sent a message off to the customer service department at Days Inn corporate headquarters, and received a reply in 2 days that the specific location I stayed in was a franchisee of Days Inn, but that my complaint would be forwarded onto the franchisee's general manager and that I would receive a reply in 14 days. Well, my complaint remained unanswered by the general manager, so I again wrote to the customer service representative that I had been in contact with. The customer service representative responded to me immediately and said that he would personally look into my complaint. Within 2 days, I received another email message stating that I would receive a refund within 14 days. Well, the refund wasn't for 100% of what I paid, but I did receive a check today for 50% from the corporate office of Days Inn.

I'm pleased that Days Inn corporate customer service department was attentive to my complaint. I didn't ask for any compensation, I just wanted to alert them of the conditions of this hotel. I won't stay in this specific Days Inn again, but when I'm on the road, I might stay at another one.

By the way, this specific Days Inn is in downtown Indianapolis. There's another one which I understand is in better shape.

No Replies |Back to top

| Add a Reply

Sign in to comment.

Recent Activity

  • Announcement:
  • Fodor's Go List 2015 Has Been Announced
    by Emily_D Fodor's Editor | Posted on Dec 19, 14 at 05:08 PM
View all United States activity »
  1. 1 fly fishing spring break - warm weather
  2. 2 Philadelphia Airport Hotels with Extended Parking
  3. 3 Wisconsin Dells, Lake Geneva or Door county for a family vacation?
  4. 4 New Hawaii countdown for 2014-15
  5. 5 Any edits? San Antonio & Austin Itinerary Dec 31st-Jan 5th or 6th
  6. 6 3 weeks in USA in February -- final post before booking hotels
  7. 7 Portsmouth NH to NYC
  8. 8 Help needed from USA experts... where to?
  9. 9 Lake Rabun Hotel
  10. 10 Dinner in Miami
  11. 11 Orlando to Savannah
  12. 12 Tipping advice
  13. 13 Best non-chic, non-strip Hotel choices in Las Vegas??
  14. 14 Road trip March from Atlanta
  15. 15 Arthritis and Humidity where to live?
  16. 16 After Chigago ? side trips- suggestions
  17. 17 Met Opera rush tickets - process changed again!
  18. 18 Need help planning weekend trips: Georgia, Chicago, Tennessee, Alaska?!
  19. 19 Family Reunion Ideas for Maine Coast
  20. 20 Trip Report 62 Hikers airlifted out of Kalalau Trail
  21. 21 Seattle hotel recommendation needed
  22. 22 Utah-Arizona National Parks intinary help needed
  23. 23 NYT article on exploring Los Angeles without a car
  24. 24 advice on possible employment in GA or NC rural areas
  25. 25 Zion, Bryce, Page, GC South Rim, and Arches
View next 25 » Back to the top