We live in Albuquerque and often make reservations for out of town company who come to visit for Balloon Fiesta, which is a wonderful event. This year, I made a reservation at Hilton Garden Inn on San Antonio Blvd. for our visitors. An unforeseen event (the news that they would soon be adopting a baby) caused their plans to change. I called this evening to cancel their reservations and was told by a central reservations agent that there was a 30! day cancellation policy, so our deposit of $217 was forfeit. I checked the on-line site carefully and the 30 day policy is not readily apparent. Instead it says, "Easy cancellations." Click for details. The 28 days (different from the 30 days told me by the reservations agent) listed on the site is quite far down the blurb and could easily be overlooked. One would think that 10 days in advance would be plenty of time to cancel, but no, the requirement is 28 days. This is an expensive lesson. Be advised that if you make reservations there, you should take out trip insurance against an unforeseen need to cancel.
Beware of Hilton Garden Inn in Albuquerque!
Recent ActivityView all United States activity »
- 1 5 days and 4 nights outside of San Francisco
- 2 Relocating Tips - Mild Weather, Good Schools, Low Cost of Living
- 3 Mesa Verde
- 4 Need help with Yellowstone and area starting in SLC
- 5 California road trip
- 6 Suggestions for road trip with children from Birmingham, AL to Grand Canyon
- 7 Seattle Hyatts
- 8 Trip Report: An Intoxicating Birthday Day-Trip in Napa
- 9 Trip to the Adirondacks
- 10 Best beach in San Diego for family vacation ages 8-16
- 11 San Diego - wher to stay
- 12 Mountain hiking in the US for kids - Fall/Spring . . .
- 13 Camping in the Adirondacks
- 14 LA, San Diego and San Francisco in 8 days -- can/should we try?
- 15 Flights from Bay Area to Orlando, Florida
- 16 Boston Logan airport to Salem MA
- 17 Berkshires in late October
- 18 2 day in Adirondack park
- 19 No accomodation in Hana...should we forget about it?
- 20 Half Moon Bay, CA - stay there or go to Napa Valley?
- 21 NYC Clubs for live music
- 22 ONP-San Juan Islds or Victoria-Seattle - what's best itinerary for 8 days?
- 23 Alaska trip -Labor Day weekend
- 24 Three Days In Portland, Maine
- 25 LUNCH IN ORLANDO, FL