United States Forums

Start a new topic Change Forum
Advanced search

Beware of Hilton Garden Inn in Albuquerque!

Jump to last reply

We live in Albuquerque and often make reservations for out of town company who come to visit for Balloon Fiesta, which is a wonderful event. This year, I made a reservation at Hilton Garden Inn on San Antonio Blvd. for our visitors. An unforeseen event (the news that they would soon be adopting a baby) caused their plans to change. I called this evening to cancel their reservations and was told by a central reservations agent that there was a 30! day cancellation policy, so our deposit of $217 was forfeit. I checked the on-line site carefully and the 30 day policy is not readily apparent. Instead it says, "Easy cancellations." Click for details. The 28 days (different from the 30 days told me by the reservations agent) listed on the site is quite far down the blurb and could easily be overlooked. One would think that 10 days in advance would be plenty of time to cancel, but no, the requirement is 28 days. This is an expensive lesson. Be advised that if you make reservations there, you should take out trip insurance against an unforeseen need to cancel.

9 Replies |Back to top

| Add a Reply

Sign in to comment.

Recent Activity

View all United States activity »
  1. 1 Chicago in early summer, what to do with our car
  2. 2 Best route home from page, az to ny?
  3. 3 Midway to Mag. Mile area -- cab or public transport?
  4. 4 Philadelphia accommodation thoughts
  5. 5 san fran sightseeing
  6. 6 A trip to the SW: Not rushed, do it all, perfect time of year.
  7. 7 Trip Report A Week in Naples Florida--Much Ado About Food (and Wine)
  8. 8 best places to visit in winter through WV to North Carolina
  9. 9 charlotte
  10. 10 American Honeymoon in March
  11. 11 Boston in winter?
  12. 12 Young Couple Needs Apartment Rental Advice in/around Orlando
  13. 13 Best way to spend a few hours in Greater Los Angeles?
  14. 14 New York City in April
  15. 15 Elephant Man Preview on Broadway with Bradley Cooper
  16. 16 Long Beach - alternative lodging to Queen Mary but close by
  17. 17 Public Transportation to DC and NY from Baltimore Area
  18. 18 Yellowstone in the winter?
  19. 19 Transportation from Seattle to Vancouver BC
  20. 20 Need beach location for summer family reunion.
  21. 21 Help?! I-40 or I-20 across Southeast US this week? (Construction delays?)
  22. 22 Baytown, Texas
  23. 23 Moving from VA to CT
  24. 24 Trip Report New Orleans pictures
  25. 25 Colonial williamsburg Lodge at Christmas
View next 25 » Back to the top