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Advice on booking a sold out hotel

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I am in a weird situation where I am supposed to be booking a hotel for a family trip to scatter my mother's ashes. My father wants to stay at a particular hotel but from what I can see online it is totally sold out that week. I have been told there are special managers and experts at the hotel who sometimes have rooms put aside, but I'm not sure who to ask for--has anyone done this?

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