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Travel Insurance - HELP - TripMate?????

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For the first time in years, we had to use our insurance. We had to cancel for medical/surgical reasons this month and the cost of the trip for both was over $15,000. The insurance company only wants to pay us $7800. We booked through Grand Circle, paid in full and are wondering now why we bothered!!! All the past premiums and now they have fuzzy math and don't want to reimburse.

We really love this company (GRAND CIRCLE) and have referred lots of people but if this is the way insurance works, why bother!!!

Anyone else had problems with Grand Circle/OATS with TRIP MATE?

Maybe I'm the first to experience this and I would never want to spread bad rumors and if I didn't read the small print; shame on me! At this point, I expected more from Grand Circle!

PLEASE RESPOND DIRECT TO MY EMAIL;

THANKS

katherinemaepardee@yahoo.com

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