Travel Tips & Trip Ideas Forums

Post New Topic

Recent Activity

View all Travel Tips & Trip Ideas activity »
  1. 1 Road trip from D.C. to Maine
  2. 2 Trip to eurpoe and sweden
  3. 3 Is there a trick to booking a "comfort" seat?
  4. 4 Use of ATM cards in foreign country?
  5. 5 My Trip to Spain
  6. 6 5 Best travel apps? (open)
  7. 7 Senior lady travels solo
  8. 8 Destination Help (w/ specifics)
  9. 9 Ideas for 1 week trip
  10. 10 travel insurance
  11. 11 Any must-have item for travelling?
  12. 12 Ideas for Ladies Beach Destination October
  13. 13 2nd career ideas for travelers
  14. 14 Backpacking in Europe
  15. 15 Travelocity problems
  16. 16 need to Plan summer holidays
  17. 17 When do you start packing your suitcase(s)?
  18. 18 Sharing/organizing group travel photos
  19. 19 Active locals, beaches, jungle, limited industrialism - Can I have it all?
  20. 20 Food Delicacies of spain
  21. 21 Help planning a family trip to the Grand Canyon this summer!
  22. 22 Too old maybe?
  23. 23 July 2016 Honeymoon Destination...Too many options!
  24. 24 How do you 'handle' your digital photos when on a trip
  25. 25 TX & LA fortnight trip
View next 25 » Back to the top

Trip Report Thrifty Car Rentals Review - You rent a car, but the deal is a bomb!

Jump to last reply

I have posted a video on YouTube showing my experience, at:

http://youtu.be/xZplcXlghyA

But basically, what hapened is...

In february 2011, I rented a time bomb from Thrifty Car Rentals. I thought I was renting a car, that was what I booked, but Thrifty fooled me. After the first 200 kilometers the car started to fail, and my wife and I had a tough time for 15 days!

I was with my wife in Portugal and decided to rent a car with Thrifty to go to Spain. Our road trip started on a cold rainy day of winter, and the first thing to fail was the air conditioning. Have you tried to drive a car when it's cold outside without air conditioning? Well, the windshield gets dangerously foggy, and the only way to fix this is by opening the window. Thank god I was in Spain and not in Canada. It was "only" 9ºC (48º F) outside. Blood doesn't freeze at this temperature.

But that was only the begining...

The next day I noticed that one of the tires was flat, so I filled it up. But that tire was actually loosing air, permanently and gradually, so I had to do that everyday for two weeks. And the reason is because Thrifty doesn't offer assistance to their clients in Spain, even though I was only 200 kilometers away from their closest agency.They didn't offer (or accepted, after I asked) to send me a replacement car. Instead, they told me I should fix their vehicle myself!

When I finally got back to Lisbon and expressed my discontent, they didn't care much, and just offered a miserable 20% discount, as a deal to get rid of me. The amount would be refunded directly to my credit card account.

And that's when I was fooled again. I should have known they would never reimburse me. They were only trying to get rid of a complaining client before another sucker came in to burn his money away with them.

But I was still hopeful, trusting on the company and thinking that was an isolated problem when, one month Iater, I sent an e-mail through their website, at
Thrifty.com explaining what hapened. Few days later they confirmed my fear when I read their answer saying that was not their problem and I should deal straight with their agency at Lisbon. As if Thrifty Portugal, at Lisbon, was not really Thrifty.

It's really disapointing. I recomend this company to be a (bad) case of study for business schools around the world.

13 Replies |Back to top

Sign in to comment.

Advertisement