Travel Tips & Trip Ideas Forums

Post New Topic

Recent Activity

View all Travel Tips & Trip Ideas activity »
  1. 1 http://healthonlinereviews.com/slim-u-forskolin/
  2. 2 All-in-One Universal Plug Adapter?
  3. 3 Week in LA & San Francisco
  4. 4 40th anniversary
  5. 5 Help:best way from Calais to London
  6. 6 What is the best way to get from Newark Airport to JFK
  7. 7 What's the most expensive country you have been to?
  8. 8 Travel towel?
  9. 9 Trip from Lecce, Italy to Pescara, Abruzzo.
  10. 10 Cross Country Greyhound Trip
  11. 11 Tips for tour guides on a week or longer trip
  12. 12 Traving to Barcelona Spain
  13. 13 Fan 220v or dual volt for travel
  14. 14 Las Vegas to page the Grand Canyon to Phoenix
  15. 15 Train ride from Florida to Alaska
  16. 16 Do any of you have Away luggage?
  17. 17 Favorite budget travel items?
  18. 18 One way to and one way back home?
  19. 19 Irish Pubs and other Fun Things
  20. 20 Holiday ideas urgently needed for mother and daughter holiday
  21. 21 Connection Time for Dulles
  22. 22 Ideas for road trip, South Florida up to Charleston, SC
  23. 23 Why Do A Cycling Tour?: A review of various tour companies and general tips
  24. 24 Solo travel in Europe as a 18 year old female
  25. 25 Road trip Houston to Creede Colorado
View next 25 » Back to the top

Trip Report Thrifty Car Rentals Review - You rent a car, but the deal is a bomb!

Jump to last reply

I have posted a video on YouTube showing my experience, at:

http://youtu.be/xZplcXlghyA

But basically, what hapened is...

In february 2011, I rented a time bomb from Thrifty Car Rentals. I thought I was renting a car, that was what I booked, but Thrifty fooled me. After the first 200 kilometers the car started to fail, and my wife and I had a tough time for 15 days!

I was with my wife in Portugal and decided to rent a car with Thrifty to go to Spain. Our road trip started on a cold rainy day of winter, and the first thing to fail was the air conditioning. Have you tried to drive a car when it's cold outside without air conditioning? Well, the windshield gets dangerously foggy, and the only way to fix this is by opening the window. Thank god I was in Spain and not in Canada. It was "only" 9ºC (48º F) outside. Blood doesn't freeze at this temperature.

But that was only the begining...

The next day I noticed that one of the tires was flat, so I filled it up. But that tire was actually loosing air, permanently and gradually, so I had to do that everyday for two weeks. And the reason is because Thrifty doesn't offer assistance to their clients in Spain, even though I was only 200 kilometers away from their closest agency.They didn't offer (or accepted, after I asked) to send me a replacement car. Instead, they told me I should fix their vehicle myself!

When I finally got back to Lisbon and expressed my discontent, they didn't care much, and just offered a miserable 20% discount, as a deal to get rid of me. The amount would be refunded directly to my credit card account.

And that's when I was fooled again. I should have known they would never reimburse me. They were only trying to get rid of a complaining client before another sucker came in to burn his money away with them.

But I was still hopeful, trusting on the company and thinking that was an isolated problem when, one month Iater, I sent an e-mail through their website, at
Thrifty.com explaining what hapened. Few days later they confirmed my fear when I read their answer saying that was not their problem and I should deal straight with their agency at Lisbon. As if Thrifty Portugal, at Lisbon, was not really Thrifty.

It's really disapointing. I recomend this company to be a (bad) case of study for business schools around the world.

13 Replies |Back to top

Sign in to comment.

Advertisement