I rented a car at the Memphis Airport Hertz office (which is off property) in July. As I was trying to proceed to the checkout booth where they inspect the vehicle, the barrier beneath the car was not released properly when the light turned green and damaged the grille of the car. The checkout guy told me the barrier was broken and had already hit another car earlier that day. When the supervisor showed up, I asked to file a police report and he told me it wasn't necessary, they were on Hertz property and they'd handle it. He had me fill out a few lines on a blank "Incident Report" form and I repeated that the malfunctioning barrier had caused the damage. I hadn't heard anything for four months so assumed the supervisor was telling me the truth when he said, "How can we charge you when it's our fault?" All the people at the Hertz in Memphis were wonderful to me.
Now I have a claims guy from Hertz harassing me daily, wanting $1333! My insurance agent says not to file a claim as there's no way they'll pay when it was Hertz's fault, and meanwhile this guy keeps bothering me. I have sent them a certified letter (which they signed for) telling them why I won't pay, but they keep bothering me.
Don't use Hertz if you're not going to pay for the damage waiver! They'll never leave you alone!
Think Twice Before Usng Hertz
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You might try sending this to someone who specializes in handling travel complaints. E.g. http://www.elliott.org/
Not unusual for many rental agencies including Hertz
to try to shift the blame had a similar situation with
National in Ft. Lauderdale a few weeks ago.
You may have cover with your credit card auto or even homeowners personally whenever I have an accident or
minimal damage claim I file the claim with my CC
Car Rental Insurance I used let them suss it out.They will stop hassling you and you will get an insurance adjustor's determination of fault.If you are not at fault no worries.
BBB.org FTC.gov both have complaint sites that will
make Hertz stop harassing you without paying expensive
legal fees...
Good luck,
Thank you both for the websites. Yes, I know my credit card will cover it, but I refuse to pay them anything even if it isn't from my pocket. My insurance agent says companies like this will continue to threaten us (and practically get me fired by harassing me at work) if they get paid.
This seems to be an industry-wide problem. I've not run into this myself, but I have heard of countless other people being hassled by rental car companies over similar incidents.
mate I can second that.. see my experience below!! GRRR
http://forums.whirlpool.net.au/forum-replies.cfm?t=1964618&p=-1&#bottom
Hi Guys/Girls, As part of my insurance with agreement with AAMI I get a rental car when my car is at repair. When I picked up my rental from Hertz/Franklin Street, Melbourne yesterday, I asked the gentlemen that I wanted to go over the car for any more scratches (5 scratches recorded/existing on the rental agreement. He said all scratches are recorded and you may go now).
Trusting this Hertz employee I started to drive to my work. As soon as I got into traffic I noticed there was a small chip on the windscreen. Thinking this was a windscreen Thrifty has repaired, I tried calling them about 5 times through my 30 minute trip to work and then another 6 times during the day. The staff at Franklin St did not pick up the phone and the message said they were busy and call back again later (These called are recorded on my telephone account for future reference). I finally got hold of Hertz this morning and the lady who answered said bring the car in and they will swap it for another. When I drove in at lunch time, the Gentlemen looked at the car and said I was the one cause this damage and I will have to pay for the windscreen of $350. Now AAMI who have a partnership with Hertz also took the Thrifty side and said I am will have to pay the excess. I am totally pissed off with Hertz and AAMI for their unprofessional manner. My future business will not be with both companies.
I found out it cost $195 for a Toyota Corolla to get its windscreen replaced.
I am sure Hertz have cameras in their underground parking in Franklin Street to go through the footage and see the damage when I left the Hertz office yesterday morning!!!!!
I intent to take this all the way.
PS