Tauck Trip was a Disaster

Recently just completed our 6th trip with Tauck...and 2 out of the last three failed in different ways:

Both (France & last one to Scandinavia) were led by jaded tour directors. The TD in Paris left nine people at the airport and they had to make it to Chantilly on their own. The TD in Scandinavia disappeared most of the time; he really had a bad smoking habit.
I should say the first three trips w/Tauck were great. I don't know if they have gotten so big that they don't care now or what.

In Scand we were booked into old and unsafe hotels in numerous cities. It was summer and hot and the sun shines almost all day; we had to sleep in hot rooms with no ventilation or fans and the sun shining in; and the TD did nothing to alleviate the problems. One hotel we laid awake all night to see if the light over our bed was going to fall on us; it was attached by it's wiring only. My husband slipped and fell in a shower (another hotel) that had no safety holds or mats and was painted with a high gloss paint. To make matters worse he hit his head on a raditor that was located within the shower. The TD offered to buy us drinks for that accident. (Just what you need for a possible concussion!) And he told us that Sweden has no TORT laws so you can't sue them and that Tauck has a stable of lawyers that know how to play the game, also.

We wrote a letter to the CEO of Tauck and a suborinate called us and offered us a few hundred off a future Tauck trip. We could NOT get past the first level of employees at Tauck. The old Tauck experience is no more!