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Scottevest jacket product quality issues

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Do you own a Scottevest jacket? If so, have you ever found the plastic earphone guides simply fall off? With my Revolution Plus jacket, the plastic cylinders simply dropped off their tabs.

I asked Scottevest to repair the issue under their product warranty, but they refused, claiming that I must have cut the guides off the jacket. I did not do this, so I'm reaching out to other customers in the hope that I can demonstrate to Scottevest that the problem exists and that they should offer good customer service accordingly.

Thanks for any help.


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