Travel Tips & Trip Ideas Forums

Post New Topic

Recent Activity

View all Travel Tips & Trip Ideas activity »
  1. 1 Footing the bill for a family trip
  2. 2 Traveling to Niagara Falls-HELP ME!
  3. 3 Packing List for School Trip to Italy (Feedback please?)
  4. 4 Too old maybe?
  5. 5 Does anyone else travel with bed sheets
  6. 6 What is the best time travel during your life?
  7. 7 Autism/Disability Travel
  8. 8 Travel idea for a 1 year old
  9. 9 Trip Report Carryon travel to Rome- One gal's packing list in the Spring
  10. 10 When do you start packing your suitcase(s)?
  11. 11 Anybody tells me about best destination in the Hawai?
  12. 12 Traveling with Kids - Suggestions for Planner/Scrapbook to BRING on Trip
  13. 13 3-4 day weekend getaway for group
  14. 14 Looking for suggestions for summer vacay
  15. 15 Pedometer for Kids
  16. 16 Road trip from San Diego to Atlanta
  17. 17 Your Top 5 travel iPad Apps
  18. 18 Won a trip to anywhere in the world + hotel... where should I go!?
  19. 19 Honeymoon help Seattle to San Diago
  20. 20 1 week mother-son trip in August. Where?
  21. 21 Nova Scotia and PEI
  22. 22 Why Do People Bother With Tripadvisor?
  23. 23 Need Advice about Ticket Price Drop
  24. 24 Group Tours for 30 somethings
  25. 25 Looking for suggestions for taking photos.
View next 25 » Back to the top

Reserving hotels using hotelbook.com

I reserved a room last April 6 at COLORDESIGN HOTEL PARIS on hotelbook.com for July 2009. I made sure before I clicked confirm that they only need credit card details as a guarantee and no charges will be made until the date of the reservation. I made sure to check that there are no cancellation charges if the room is cancelled way before the reservation date. Imagine my surprise when my card company called me to say that the COLOR DESIGN HOTEL (Paris) was attempting to charge the full 6 nights (870eu) and when the card company declined they then took 145eu from my account and did not even inform me about it, something honest hotels usually do. Besides, they shouldn't be charging my card yet in the first place as stipulated in the reservation I made with HOTELBOOK.COM. I contacted hotelbook and all they can say is that it is out of their hands and that we should contact the hotel. I guess they probably got their commission already so they don't care about customer complaints for reservations made on their site. VERY VERY BAD SERVICE INDEED!

No Replies |Back to top

Sign in to comment.

Advertisement