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Problems with Vanere as booking agent

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I am advising against using Vanere to book reservations. I first contacted them in July to book a hotel in Turin and never received a written confirmation of the booking. Since then, I have called them five times, and each time they promised me they would send a confirmation but, in fact, never did. Finally, I contacted the hotel directly, and they immediately sent me the confirmation. I discovered that Vanere had booked me for only three nights when I had specified four.
In short, I would not book through Vanere. They promised but did not deliver.

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