I require a fast respont and a solution to my below booking
I have booked my accommodation through www.Otel.com in February 2012, received paid in full on February 4th as below
TRACKING NUMBER : OA-50696418

Hotel booking details:
RESERVATION STATUS : Confirmed
DESTINATION : Cannes
HOTEL : Best Western Cannes Riviera
CHECK-IN DATE : Jun 21, 2012
CHECK-OUT DATE : Jun 28, 2012
ROOM TYPE : Double, Double
MEAL PLAN : Cold Buffet Breakfast
Total price : 1757 EUR

wanted to get other rooms and contacted the hotel directly and booked and asked them about my booking above as I got a pre-paid voucher as below
http://w3.metglobal.com/voucher.php?processid=OA-50696418
the hotel responded that the did not accept this recervation and I dont have resrvation and they have contacted otel.com and told them this booking is not acceptable, I contacted otel.com several times and had a chat with customer service based in Manila, a lady called Mae and Marie and Trinitie and Jim and Ila, all insisted on my reservation is correct, the hotel reply to was as below

Just to keep you informed: today we called and emailed Exclusively Hotels regarding your reservation with them. The reservation was first refused back in February, and since then we have sent multiple emails refusing the reservation as we do not accept bookings from Exclusively Hotels during that period in June (when it is conference-time in Cannes and so room prices are higher than normal). We have again refused the reservation today, and requested that the booking be cancelled and you be refunded any payment made as the booking was never accepted.
I have send mgs to otel.com through FaceBook and another email to met global to 'info@hotelspro.com' asking for a respond and wanted to talk to someone in-charge not customer service and till date nor feedback from them
I am based in New Zealand and what will happen if mt issue is not solved and I travel all the way to south of france and find no booking waiting for me
I need an urgent solution and a quick feedback to solve my current situation, please email me directly to yassawi@xtra.co.nz
thank you
May