Travel Tips & Trip Ideas Forums

Post New Topic

Recent Activity

View all Travel Tips & Trip Ideas activity »
  1. 1 Credit Card Travel Protection insurance - did anyone used it?
  2. 2 Trip Report Mishap and Adventure studying English in Malta
  3. 3 Ask for advices for 10 days trip in Southeast Asia
  4. 4 Ideas for a Christmas Trip
  5. 5 7-10 day trip ideas with kid/teen
  6. 6 suggestions about noise cancelling earphone
  7. 7 Trip Report Carryon travel to Rome- One gal's packing list in the Spring
  8. 8 Early trip planning
  9. 9 Something different for family of 6
  10. 10 10 Days in Greece @ End of June
  11. 11 Amtrak's AutoTrain - yes or no?
  12. 12 Best site for last minute travel packages?
  13. 13 What is the most important stuff when you are travelling?
  14. 14 Europe or Asia??? Best Honeymoon destination in February
  15. 15 Help for my wife's 40th with her best friends
  16. 16 Where oh where are we going to go?
  17. 17 Late December, early January travel
  18. 18 Why Do People Bother With Tripadvisor?
  19. 19 Is it necessary to learn native language of the country, where travelling?
  20. 20 Nice, France
  21. 21 Finding deals based on departure location
  22. 22 Travel Tips in the Philippines
  23. 23 St croix or Cancun HELP!
  24. 24 Turkey - Best Route and Mode of Travel
  25. 25 First time travel to Italy
View next 25 » Back to the top "Best Price guaranteed"scam

Jump to last reply

I can't even begin to describe to you how disappointed I am after being on the telephone with so called 'customer service'.
Just a few hours ago I made a reservation for 10 nights in a hotel in Nikiana, Greece. After booking on, I found the exact same room for $175 less (total price) on
According to the promise found on the website "we will match any lower price for the equvalent booking and give you $50 credit for a future booking", I called their customer service to have them adjust the price.
After 20 min on hold, "Joe" told me that he has difficulties with his computer (sic) and he will transfer me to a higher tier of customer service that will adjust the price. I already had my suspicions, but stayed in hold for another 10 minutes after which I was connected with 'Dominic' who pretended he does not even know why I am calling.
After I explained (again) the reason for my call, he asked for the website that offered the lower price and, of course placed me on hold. I stayed on hold for about 15 minutes only to be told by 'Dominic' that he is not able to find availability for the period I was booking on, consequently he cannot adjust the price. I then tried was being on the phone with him to make sure the hotel didn't become sold out while I was on hold. Lo and behold, the deal was still available. I offered to send him a link to the price I found and he refused saying: "we are not allowed to do that". I then asked to be connected to a supervisor and he told me that there is no one above him! I offered to walk him step by step how to get to the better deal and he declined.
It was obvious that he was not willing to adjust the price, consequently I canceled the booking with and re-booked with, but who is going to give me back the hour of my life that I lost with these liars and scammers?
Stay away from!

6 Replies |Back to top

Sign in to comment.