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Otel.com. So far I feel like I'm being ripped off

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I booked at room in Toronto a week ago even though I read poor reviews about booking through Otel.com. I was very excited about the price but when I tried to confirm with the hotel I was told there was no reservation under my name. My credit card was charged the full amount but as of right now I have no reservations. My call to Otel.com customer service served no purpose as I was told to open a complaint through their website. Thanks for the help. Of course so far nobody has responded to anything and I'm out $900 for a hotel room. If by some miracle this is straightened out I will update this post but as of today it looks like I'm going to have to book another room and try to recoup my money through American Express. Anyone else have these same issues?

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