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otel.com DO NOT USE

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Used otel.com to book a hotel because they advertise No Booking Fees, No Cancellation Fees. Booked it no fees but needed to cancel and done this after just 10 hours of booking and was advised cannot cancel, even though my travel iis in 6 weeks. After lengthy discussions with 5 different Customer Service people, they will not give any kind of refund. Surely this is false advertising?? Any ideas what I can do??

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