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Mr Iberostar travel booking services

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Looking into booking an Iberostar resort and the best prices I got were from Mr Iberostar. Although I have been warned about booking through "discount" travel agents, that if there was a problem they were of no assistance and that you were on your own. I have spoken with 2 different agents there about different resorts, one was outright obnoxious, and the other has been quite helpful.

Does anyone have any good or bad experiences about Mr. Iberostar?

Thanks

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