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Homelidays: active partner and pander in cheating the renters!

I’ve rented a studio for my husband and myself in Fuengirola/Malaga for 11 nights in September. The size of the studio was exactly the half of that described by the tenant on Homelidays (212000). It was 21 qm instead of 42 qm advertised (plus the balcony, which was a bit less than 2 qm). The studio was advertised for 2-3 persons, however the opened sofa bed was only 125 cm wide, absolutely not enough for 2 adults. Therefore we had to use the 160 cm long camp bed for the second person (I’m 170 cm tall, my husband is 180 cm), extremely inconvenient, thus no space remained in the room which was 10 qm. We were lucky enough that the weather was fine, thus we could stay on the small balcony when we were not away. And we’re also lucky that there was no 3rd person. I wrote a testimonial which wasn’t posted by Homelidays at all. I’ve written to them 7 times (!), first I received an answer that „The comments in your testimonial have been passed on to the relevant department, who is currently pursuing your comments with the owner”, afterwards: ” The testimonial is still being validated by the Customer Services team”, later on they simply didn’t react to my e-mails at all. My last attempt was that I asked them if they realized the fact that they had become pander in cheating the renters as they were fully aware of the incorrect information given by the owner as I’ve written to them several times but the false size of the studio is still on Homelidays website. I have booked a lot of apartments through different websites (VRBO, Homeaway, Holiday-rentals, airbnb, et., etc.) in the last 20 years and I never had such an awkward experience (even not on Homelidays!). It’s clear, that they don’t post negative testimonials as the renters don’t pay for them but doing so they don’t give any protection to the renters. When I rented a stuio in Amsterdam through Homelidays and I wrote a positive testimonial, it was posted immediateliy! The only thing I can do is that I’ll never rent through Homelidays again and I propose it to other travellers as well!

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