Travel Tips & Trip Ideas Forums

Start a new topic Change Forum
Advanced search

Homelidays

Jump to last reply

Homelidays: active partner and pander in cheating the renters!

I’ve rented a studio for my husband and myself in Fuengirola/Malaga for 11 nights in September. The size of the studio was exactly the half of that described by the tenant on Homelidays (212000). It was 21 qm instead of 42 qm advertised (plus the balcony, which was a bit less than 2 qm). The studio was advertised for 2-3 persons, however the opened sofa bed was only 125 cm wide, absolutely not enough for 2 adults. Therefore we had to use the 160 cm long camp bed for the second person (I’m 170 cm tall, my husband is 180 cm), extremely inconvenient, thus no space remained in the room which was 10 qm. We were lucky enough that the weather was fine, thus we could stay on the small balcony when we were not away. And we’re also lucky that there was no 3rd person. I wrote a testimonial which wasn’t posted by Homelidays at all. I’ve written to them 7 times (!), first I received an answer that „The comments in your testimonial have been passed on to the relevant department, who is currently pursuing your comments with the owner”, afterwards: ” The testimonial is still being validated by the Customer Services team”, later on they simply didn’t react to my e-mails at all. My last attempt was that I asked them if they realized the fact that they had become pander in cheating the renters as they were fully aware of the incorrect information given by the owner as I’ve written to them several times but the false size of the studio is still on Homelidays website. I have booked a lot of apartments through different websites (VRBO, Homeaway, Holiday-rentals, airbnb, et., etc.) in the last 20 years and I never had such an awkward experience (even not on Homelidays!). It’s clear, that they don’t post negative testimonials as the renters don’t pay for them but doing so they don’t give any protection to the renters. When I rented a stuio in Amsterdam through Homelidays and I wrote a positive testimonial, it was posted immediateliy! The only thing I can do is that I’ll never rent through Homelidays again and I propose it to other travellers as well!

2 Replies |Back to top

| Add a Reply

Sign in to comment.

Recent Activity

  • Announcement:
  • Please Take Our Survey
    by Emily_D Fodor's Editor | Posted on Jan 20, 15 at 11:06 AM
View all Travel Tips & Trip Ideas activity »
  1. 1 finding last minute packages
  2. 2 Trip to Paris
  3. 3 Where to travel?
  4. 4 Hostel suggestions
  5. 5 trip ideas in May...
  6. 6 Travel Resolutions: Do You Have Any For 2015?
  7. 7 Honeymoon on a budget leaving Perth, Australia
  8. 8 Beach trip...florida or caribbean island in mid march
  9. 9 Why Do A Cycling Tour?: A review of various tour companies and general tips
  10. 10 Ideas for mid winter solo trip someplace warm or cold, but fun!!
  11. 11 Why Do People Bother With Tripadvisor?
  12. 12 Package to Paris, Flight Not Included. 2 Travel Insurance Policies Needed?
  13. 13 Scotland
  14. 14 Car Rentals are expensive!
  15. 15 Trip Report Goin' solo...nothing like it! (A trip report collection)
  16. 16 Moving from DC to Texas
  17. 17 Japan vs. California vs. Hawaii
  18. 18 First solo travel adventure! Please help!
  19. 19 Looking for a hat to wear in the rainforest
  20. 20 Your favorite, toddler-friendly international destination???
  21. 21 Travel Tote to attach to rolling bag
  22. 22 First Solo Trip in my 20s
  23. 23 Best ways to get around when you can't rent a car?
  24. 24 Which luggage scales?
  25. 25 Need suggestions for solo trip (2-3 weeks, next May)
View next 25 » Back to the top