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Hertz-Austria fraud??

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I now know that this problem isn't mine alone! Others have experienced it.

We had a two day rental of a Kia from Vienna to Salzburg this summer. We returned the car, with a "walk around" by the local Hertz-Salzburg agent. Our German friend walked with us. None of us found ANY damage and no reports were made nor forms signed to indicate any damage found.

Two weeks later I was charged $744 dollars and sent 3 pictures that showed no damage but supposedly showed damage to the rear bumper. VISA has kindly reversed the charged as it investigates and Hertz is in possession, now, of all the paperwork I received directly from the Vienna Hertz office that processed the claim.

As a Gold Club #1 member of Hertz, I'm confident that Hertz international will reverse this local agency claim...but I will report WHATEVER HAPPENS, in this forum, for others to be aware of. Fraud of this kind should be stamped out before it further blemishes the good name of Hertz!

In the meantime...ADVICE: take pictures of your rental car when you drop it off AND get a SIGNED form from the accepting agent that there is no damage! AND don't use a DEBIT card!

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