Travel Tips & Trip Ideas Forums

Start a new topic Change Forum
Advanced search

free hotel night experience

Jump to last reply

I want to tell Fodorites about our experience with a free night award from a well-known hotel chain (through a bank credit card offer) but since the hotel actually rectified its mistake, I would rather not be specific in my complaint. I am submitting this because others may learn from my experience.
We were in a mid-sized European city and when we checked into our hotel for two nights, we had to return our rental car so we didn't notice that the room which we were given was unusually small. After we returned to our room later that evening after some sightseeing, we realized that the bed was smaller, had one pillow, the coffee service only had one cup and the bathroom only had enough towels for one person. We realized that we had been given a single room!
The next morning, I went to the reception and the same young man who had checked me in admitted his mistake and asked us how they could make it up to us. We had already unpacked and didn't feel like moving into a larger room. He offered us dinner in the hotel restaurant that night. It was an expensive meal with freely-poured wine but they assured me that it was "on the house."
What I learned is that if you realize that an obvious mistake had been made, let the hotel staff know and expect to be compensated fairly.

Recent Activity

  • Announcements:
  • Writers Needed for Mexico
    by Emily_D Fodor's Editor | Posted on Jul 24, 14 at 12:19 PM
  • Writers Needed for Georgia Coast
    by Emily_D Fodor's Editor | Posted on Jul 18, 14 at 03:12 PM
  • Writers Needed for Rwanda and Uganda
    by Emily_D Fodor's Editor | Posted on Jul 18, 14 at 03:12 PM
View all Travel Tips & Trip Ideas activity »
  1. 1 Why Do People Bother With Tripadvisor?
  2. 2 mid December honeymoon in Europe
  3. 3 Waterproof spray
  4. 4 First Time Going to Europe - Ideas?
  5. 5 40th Birthday Trip
  6. 6 Where to go in February/March
  7. 7 https://www.surveymonkey.com/s/JBCJJHY
  8. 8 Honeymoon
  9. 9 Are these shoes too American looking?
  10. 10 Half Moon Bay, CA - stay there or go to Napa Valley?
  11. 11 Where to go over New Years?
  12. 12 Most Exotic and Adventurous Trip Possible
  13. 13 Help finding a beach resort w/ nightlife for a young couple!
  14. 14 my travel ignorance
  15. 15 Your favorite USA car rental company
  16. 16 Your Best Travel Tips
  17. 17 Northern Lights
  18. 18 Why Do A Cycling Tour?: A review of various tour companies and general tips
  19. 19 Road trip along the east coast with tween & teen
  20. 20 First Trip To Japan and South Korea Solo!
  21. 21 Travel Insurance or not
  22. 22 Duffel size needed for 33lb limit
  23. 23 Economy PLus on United to China
  24. 24 Down or synthetic sleeping bag?
  25. 25 Light weight Luggage
View next 25 » Back to the top