Travel Tips & Trip Ideas Forums

Start a new topic Change Forum
Advanced search

free hotel night experience

Jump to last reply

I want to tell Fodorites about our experience with a free night award from a well-known hotel chain (through a bank credit card offer) but since the hotel actually rectified its mistake, I would rather not be specific in my complaint. I am submitting this because others may learn from my experience.
We were in a mid-sized European city and when we checked into our hotel for two nights, we had to return our rental car so we didn't notice that the room which we were given was unusually small. After we returned to our room later that evening after some sightseeing, we realized that the bed was smaller, had one pillow, the coffee service only had one cup and the bathroom only had enough towels for one person. We realized that we had been given a single room!
The next morning, I went to the reception and the same young man who had checked me in admitted his mistake and asked us how they could make it up to us. We had already unpacked and didn't feel like moving into a larger room. He offered us dinner in the hotel restaurant that night. It was an expensive meal with freely-poured wine but they assured me that it was "on the house."
What I learned is that if you realize that an obvious mistake had been made, let the hotel staff know and expect to be compensated fairly.

Recent Activity

  • Announcement:
  • Fodor's 100 Hotel Award Winners Announced
    by Emily_D Fodor's Editor | Posted on Sep 17, 14 at 01:05 PM
View all Travel Tips & Trip Ideas activity »
  1. 1 6 weeks in the Americas during December
  2. 2 Home Exchanges
  3. 3 Shoes for round the world trip - suitable for hiking and running?
  4. 4 Scammers on Airbnb site
  5. 5 India food Tours
  6. 6 Why Do A Cycling Tour?: A review of various tour companies and general tips
  7. 7 Groupon Cancellation/Transfer Option
  8. 8 VPN? Witopia? If so, which?
  9. 9 Looking for reviews of Great Value Vacations
  10. 10 Going to Costa Rica
  11. 11 Noise Cancelling Headphones
  12. 12 Air B&B
  13. 13 Single supplements
  14. 14 Has anyone used Autoslash?
  15. 15 Discounted luggage websites
  16. 16 Should I book through Luxury Link?
  17. 17 Could I fit all this into a 3 week road trip?
  18. 18 Travel eruope early November this year
  19. 19 Group Tours for 30 somethings
  20. 20 Why Do People Bother With Tripadvisor?
  21. 21 Traveling long haul for the first time
  22. 22 Thanksgiving week trip
  23. 23 Anniversary trip
  24. 24 Where would you go if you were us?
  25. 25 Help? Where to go with an 18 year old boy?
View next 25 » Back to the top