Travel Tips & Trip Ideas Forums

Post New Topic

Recent Activity

View all Travel Tips & Trip Ideas activity »
  1. 1 YAHOO Password reset Contact ☎ 1:888:260:2909 YAHOO Tec*h Supp0rt 24\7
  2. 2 4 week travel with teens
  3. 3 Cautionary tale about ATM use
  4. 4 What to do on long flights?
  5. 5 Beware of HolidayCars.com
  6. 6 One month free to travel in February
  7. 7 Packing for Safari in Kenya
  8. 8 Honeymoon Destination
  9. 9 How to find the best adventure tour
  10. 10 If UK visit visa works for Europe too!
  11. 11 What's the most expensive country you have been to?
  12. 12 How do you like my plan for a gap year?
  13. 13 Destination suggestion, departing from Vegas and returning to Detroit
  14. 14 How to travel with only carry on...with a baby
  15. 15 Feb - a week get away for 2 couples
  16. 16 Trip Report Goin' solo...nothing like it! (A trip report collection)
  17. 17 Need Amalfi planning help
  18. 18 Where to go...April of 2018
  19. 19 Trip Report Why Access to Services at Home should not affect your next trip
  20. 20 California Zepher
  21. 21 Why Do People Bother With Tripadvisor?
  22. 22 Babymoon w/ toddler Fall Ideas (Zika)
  23. 23 6 day 5 night Honeymoon from US
  24. 24 Honeymoon ideas STAT
  25. 25 Looking for travel filmmakers to collaborate and travel together!
View next 25 » Back to the top

free hotel night experience

Jump to last reply

I want to tell Fodorites about our experience with a free night award from a well-known hotel chain (through a bank credit card offer) but since the hotel actually rectified its mistake, I would rather not be specific in my complaint. I am submitting this because others may learn from my experience.
We were in a mid-sized European city and when we checked into our hotel for two nights, we had to return our rental car so we didn't notice that the room which we were given was unusually small. After we returned to our room later that evening after some sightseeing, we realized that the bed was smaller, had one pillow, the coffee service only had one cup and the bathroom only had enough towels for one person. We realized that we had been given a single room!
The next morning, I went to the reception and the same young man who had checked me in admitted his mistake and asked us how they could make it up to us. We had already unpacked and didn't feel like moving into a larger room. He offered us dinner in the hotel restaurant that night. It was an expensive meal with freely-poured wine but they assured me that it was "on the house."
What I learned is that if you realize that an obvious mistake had been made, let the hotel staff know and expect to be compensated fairly.

Advertisement