Travel Tips & Trip Ideas Forums

Post New Topic

Recent Activity

View all Travel Tips & Trip Ideas activity »
  1. 1 Road trip from Portland to San Francisco
  2. 2 Late October European Trek Adventure suggestions
  3. 3 7 Day in Tuscany Villa in Italy?
  4. 4 Travel Escort idea
  5. 5 7 days from Madrid to Barcelona
  6. 6 Sailboat charter through the British Virgin Islands
  7. 7 New England Fall Foliage
  8. 8 Driving up the coast from L to San Fran
  9. 9 Travel on a $2000 Budget
  10. 10 House/Pet Sitting travel
  11. 11 regain air ticket cost from travel insurance company
  12. 12 A week to go somewhere
  13. 13 What is the most important stuff when you are travelling?
  14. 14 Driving in Ireland
  15. 15 Nikon Coolpix L830angle camera - alternatives?
  16. 16 LAX to Dodger Stadium
  17. 17 Carrying your passport
  18. 18 Road trip or Train
  19. 19 Singapore or Disneyland Paris
  20. 20 Ideal Trip!
  21. 21 Daughter's Tour to korea
  22. 22 Inexpensive travel from Gothenburg or Copenhagen
  23. 23 Does anyone else travel with bed sheets
  24. 24 Packing advice for fall trip to Europe
  25. 25 Where to go for short visit?
View next 25 » Back to the top

free hotel night experience

Jump to last reply

I want to tell Fodorites about our experience with a free night award from a well-known hotel chain (through a bank credit card offer) but since the hotel actually rectified its mistake, I would rather not be specific in my complaint. I am submitting this because others may learn from my experience.
We were in a mid-sized European city and when we checked into our hotel for two nights, we had to return our rental car so we didn't notice that the room which we were given was unusually small. After we returned to our room later that evening after some sightseeing, we realized that the bed was smaller, had one pillow, the coffee service only had one cup and the bathroom only had enough towels for one person. We realized that we had been given a single room!
The next morning, I went to the reception and the same young man who had checked me in admitted his mistake and asked us how they could make it up to us. We had already unpacked and didn't feel like moving into a larger room. He offered us dinner in the hotel restaurant that night. It was an expensive meal with freely-poured wine but they assured me that it was "on the house."
What I learned is that if you realize that an obvious mistake had been made, let the hotel staff know and expect to be compensated fairly.

Advertisement