Travel Tips & Trip Ideas Forums

Start a new topic Change Forum
Advanced search

Delta Airlines Pay with Miles is deceptive marketing!

Jump to last reply

As you know, Delta is heavily marketing its Pay with Miles function on its web site, to its customers, and everywhere.

It is a deceptive marketing practice in which if you use the feature and have to cancel your ticket, you will lose the miles you have invested in the ticket -- and here's the really amazing part -- you will end up paying much more to re-use that ticket if you simply paid cash for the ticket in the first place.

I bought my daughter and granddaughter tickets to visit me (Sacramento to Salt Lake). The rack rate of each ticket was $285. I could have used 25,000 Award Miles to purchase each ticket (which would have been redeposited with no charge if the ticket was cancelled). Instead I decided to try Delta's new Pay with Miles feature. I paid $86 per ticket and used 20,000 miles per ticket.

My daughter and granddaughter had to cancel their trip.

Delta informs me that
I lose the $85 per ticket.
I lose the miles ... they are not re-deposited.
They send me a travel voucher for $135 per ticket, because there is a $150 change fee per ticket.
So, please, people know that if you use Pay for Miles, and have to cancel, you will lose your miles and have to pay more to re-use the ticket than if you had simply bought the ticket with cash.

This is an extremely deceptive marketing practice, and I've spent over 3 hours trying to talk to Delta about it... talked to 7 people ... all underlings who couldn't care less.

In this economy, big businesses who screw over their customers have got to be called on it.

8 Replies |Back to top

| Add a Reply

Sign in to comment.

Recent Activity

  • Announcement:
  • Fodor's Go List 2015 Has Been Announced
    by Emily_D Fodor's Editor | Posted on Dec 19, 14 at 05:08 PM
View all Travel Tips & Trip Ideas activity »
  1. 1 The Ins And Beyond Weatherproofing Your Tent
  2. 2 Travel Tote to attach to rolling bag
  3. 3 Help finding a lifestyle resort
  4. 4 how to add my photo to my passport renewal application?
  5. 5 Hawaii or Rio for solo single male travel
  6. 6 Travel SIMs
  7. 7 An Introduction to new member
  8. 8 Priceline.com "Best Price guaranteed"scam
  9. 9 Travelling in June
  10. 10 Travel with 13 yr old nephew - need help on where please!
  11. 11 Friends Seeking Advice
  12. 12 Barclaycard Arrival MC chip & pin useless in Italy
  13. 13 Anyone have suggestion for best tablet to use when traveling? under $300
  14. 14 25th wedding anniv travel
  15. 15 $950,000 travel insurance mistake
  16. 16 Best places to start...
  17. 17 Trip Report I TRAVEL THE WORLD ALONE
  18. 18 Need packing tips: 24 days in Japan
  19. 19 two months away and mold problems.
  20. 20 Need suggestions for solo trip (2-3 weeks, next May)
  21. 21 French gastronomy
  22. 22 Noise Cancelling Headphones
  23. 23 Travel Tote/Bag (women) for carrying on plane
  24. 24 Looking for a hat to wear in the rainforest
  25. 25 NEED URGENT DESTINATION ADVICE!
View next 25 » Back to the top