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Delta Airlines Pay with Miles is deceptive marketing!

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As you know, Delta is heavily marketing its Pay with Miles function on its web site, to its customers, and everywhere.

It is a deceptive marketing practice in which if you use the feature and have to cancel your ticket, you will lose the miles you have invested in the ticket -- and here's the really amazing part -- you will end up paying much more to re-use that ticket if you simply paid cash for the ticket in the first place.

I bought my daughter and granddaughter tickets to visit me (Sacramento to Salt Lake). The rack rate of each ticket was $285. I could have used 25,000 Award Miles to purchase each ticket (which would have been redeposited with no charge if the ticket was cancelled). Instead I decided to try Delta's new Pay with Miles feature. I paid $86 per ticket and used 20,000 miles per ticket.

My daughter and granddaughter had to cancel their trip.

Delta informs me that
I lose the $85 per ticket.
I lose the miles ... they are not re-deposited.
They send me a travel voucher for $135 per ticket, because there is a $150 change fee per ticket.
So, please, people know that if you use Pay for Miles, and have to cancel, you will lose your miles and have to pay more to re-use the ticket than if you had simply bought the ticket with cash.

This is an extremely deceptive marketing practice, and I've spent over 3 hours trying to talk to Delta about it... talked to 7 people ... all underlings who couldn't care less.

In this economy, big businesses who screw over their customers have got to be called on it.

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