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Capital One Rewards Travel Cautionary Tale

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Just a heads up to travelers booking rewards travel through Capital One Rewards / Travelocity.

After booking a trip to Scotland back In February we received no confirmation e-mail. According to the company 90%+ of e-mails sent to g-mail accounts are caught is the spam filter.

This failing led to a series of disastrous events for our family, with us being stranded in Scotland with 4 children (2 with special needs) and neither Capital One Rewards or British Airways willing to help with the error.

In the subsequent days of complaints to Capital One rewards, we have been told that there are 3 checkpoints to confirm dates/times at point of booking, so I am not sure how such an error could occur.

Having said that, a Capital One Rewards rep also told us that we had "a better chance of winning the lottery than them being wrong".......yup that really made us feel better about a bad situation.

I would advise using caution with Capital One Rewards - and do not be surprised to receive very poor customer service if an error is made.

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