Travel Tips & Trip Ideas Forums

Post New Topic

Recent Activity

  • Announcement:
  • Recent Spam Attacks
    by mkataoka Fodor's Editor | Posted on Nov 28, 16 at 01:31 PM
View all Travel Tips & Trip Ideas activity »
  1. 1 A most peculiar suitcase--it comes with shelves!
  2. 2 Honeymoon on a Budget
  3. 3 TravelAgent
  4. 4 Your Favorite Rain coat?
  5. 5 Paris city to Orly airport transport
  6. 6 Bad Experience
  7. 7 Egypt or Singapore ?
  8. 8 Business trip in early March
  9. 9 Trip Report Mishap and Adventure studying English in Malta
  10. 10 Looking for clothing recommendations!
  11. 11 Family of 3-month long trip
  12. 12 Solo travel France / winter
  13. 13 What can i do to make Turkish airline to refund my unused tickets
  14. 14 Christmas warm weather
  15. 15 B. Hills/Badlands from Denver
  16. 16 Trip Report Goin' solo...nothing like it! (A trip report collection)
  17. 17 SiobhanP Back looking for old Friends!
  18. 18 Detroit to Glacier National Park
  19. 19 Bruges or Copenhagen?!
  20. 20 Europe in December with a toddler - need to make plans ASAP
  21. 21 Want to go Munich
  22. 22 Rockies, Teton, Yellowstone, Glacier Parks
  23. 23 Road trip to Utah from CA
  24. 24 suggestions about noise cancelling earphone
  25. 25 US (Road or Air) Trip Ideas for December
View next 25 » Back to the top

Capital One Rewards Travel Cautionary Tale

Jump to last reply

Just a heads up to travelers booking rewards travel through Capital One Rewards / Travelocity.

After booking a trip to Scotland back In February we received no confirmation e-mail. According to the company 90%+ of e-mails sent to g-mail accounts are caught is the spam filter.

This failing led to a series of disastrous events for our family, with us being stranded in Scotland with 4 children (2 with special needs) and neither Capital One Rewards or British Airways willing to help with the error.

In the subsequent days of complaints to Capital One rewards, we have been told that there are 3 checkpoints to confirm dates/times at point of booking, so I am not sure how such an error could occur.

Having said that, a Capital One Rewards rep also told us that we had "a better chance of winning the lottery than them being wrong".......yup that really made us feel better about a bad situation.

I would advise using caution with Capital One Rewards - and do not be surprised to receive very poor customer service if an error is made.

8 Replies |Back to top

Sign in to comment.

Advertisement