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Beware Hotwire!

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1. When we tried to provide Hotwire with our payment information, the list of countries that Hotwire recognizes does not include any post-Communist countries.

I really wonder which psychosis moves the management at Hotwire.

They like Columbia, the Philippines, and even Trinidad and Tobago, but if you live in Poland, Slovenia, or the Slovak Republic—take your business elsewhere.

(By the way, Hotwire likes Uruguay, but not Paraguay.)

2. Hotwire’s website refused to create an account for us, and their Customer Service wrote:

“We accept international credit cards from most countries, but only from those that are listed on our billing page. If Czech Republic is not listed, then we are not able to accept that credit card.”

[“most countries”—Hotwire lies so beautifully]

“Before booking, I recommend you refer to the information on our site regarding payment options. This can be found on our site at:
http://www.hotwire.com/customer-care/online-payment-billing-faq/accepted-payments-faq.jsp.”

[The link is broken.]

The next day, we received an email message from Hotwire with the subject: “Welcome to Hotwire! Your registration was successful”. The body of the message was completely empty.

3. Hotwire’s Magnum Opus

You do not need an account to book a hotel reservation with Hotwire; as their website states: “You can continue without signing in and create an account later.”

Moreover, you can pay with PayPal (thereby dodging Hotwire’s reluctance to accept credit cards from a random selection of countries).

When you hit the account creation screen, though, you’re dead in the water if you reside in any of Hotwire’s pariah countries.

Repeat: You can make your payment with PayPal. Then, you cannot create an account on Hotwire.

That’s either scary or criminal—I’m not sure which.


Needless to say, we took our business to a different web company, where we quickly booked a hotel with zero hassles.

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