South America Forums

Post New Topic

Recent Activity

View all South America activity »
  1. 1 Chile or Argentina?
  2. 2 Itinerary Help Brazil 10 days
  3. 3 Spontaneity in Cusco activities possible?
  4. 4 Trip Report Galápagos Islands: Yacht Angelito
  5. 5 Antarctica on the Vavilov-How to book?
  6. 6 Peru in December
  7. 7 Time in Lima, then Guayaquil, Manta
  8. 8 Tarapoto
  9. 9 Cusco and Machu Picchu
  10. 10 Transportation: Cusco Airport to Ollantaytamba train station
  11. 11 Some Nature/Bird Lodges in Colombia
  12. 12 Buenos Aires/Argentina 10+ Day, Solo Woman Traveler
  13. 13 Machu Picchu - any good hiking guide companies?
  14. 14 Trip Report A brief encounter with Ecuador
  15. 15 Extra two days In Cusco or Lima..Early September
  16. 16 Need some help in getting started-first vacation to South America!
  17. 17 Hiking in Ecuador: Water and Clothing Advice Please
  18. 18 Packing for Galapagos Cruise - Lessons Learned
  19. 19 Campinas and Natal help
  20. 20 Ecuador Haciendas and Weather
  21. 21 Getting Visa for U.S. citizen at the border
  22. 22 Uruguay for wildlife
  23. 23 A month in Argentina--what would you do?
  24. 24 Cusco to Ollantaytambo via Salt Flats
  25. 25 Trip Report 45 days in Colombia - Our Experience
View next 25 » Back to the top

WARNING AA Travel Ins - Allianz Global Assitance

Jump to last reply

WARNING to all travelers considering using Allianz Global Assistance for an AA flight.

We recently had a flight to Rio booked where we were recommended to purchase trip insurance through Allianz Global Assistance and were told that for ANY medical event which led to cancelation, this would give us a full refund.

Unfortunately a few weeks before the flight my wife did require a trip to an OBGYN specialist and her Provider restricted her from all travel for 8-12 weeks (which fell right in the middle of the trip). We got supporting documentation from the clinic including a SIGNED letter from the Provider confirming he was restricting her from travel. He acknowledged that he was not comfortable release private patient information to an agency or outside organization who is NOT rendering medical care to the patient, and that any such act would result in a violation of the HIPAA patient privacy rights we are afforded in America. Unfortunately the folks at Allianz Global Assistance are not educated in the ways of privacy acts and said they have a firm policy for a policy holding patient to disclose the entire personal and private medical records release from the providers (and then asked for it in a NON-SECURE and non-encrypted manner for that matter! Another clear violation of the law). An employee there speaking on anonymity on the situation disclosed that they are instructed to just reject all claims and that they are only looked into if the customer files an appeal (and even ten he said they are audited and measured by the amount of claims they are able to reject). You all will have much better luck getting the airline to waive the cancelation policy in a circumstance like this (at least they don't flat out disregard the customers privacy rights) then you would be going through a 3rd party vendor like this who measures bottom lines and fiscal year profit reports on policy purchases vs adjudicated claims. We have traveled the world and have close to 1 million miles with both American and United, and never in a million years would I recommend any travel utilizing a company Allianz Global. (and for that matter, I would recommend another Airline since AA still elects to send their customers to a group like this).

4 Replies |Back to top

Sign in to comment.

Advertisement