South America Forums

Post New Topic

Recent Activity

View all South America activity »
  1. 1 http://megacleanseradvice.com/postdrox-reviews/
  2. 2 Spring Break Trip to Peru in Mid-March!
  3. 3 Beach walk in Rio - Copacabana or Ipanema?
  4. 4 Southern Bolivia from Northwest Argentina?
  5. 5 Expat meet up.
  6. 6 Mindo places with comfortable beds and flexible menus?
  7. 7 Time in Lima, then Guayaquil, Manta
  8. 8 Trip Report Trip Report - 2 Weeks in Peru, July 2016
  9. 9 Ecuador weather forecast - is it accurate?
  10. 10 Exciting Times in Colombia
  11. 11 Day Trip Ideas from Rio...
  12. 12 Best place to exchange USD for Peso
  13. 13 Galapagos - 11 full days
  14. 14 Trip Report Sixty days in Colombia
  15. 15 Video from Chile (Chiloé & Volcan Calbuco)
  16. 16 Colca Canyon Earthquake
  17. 17 Sketching Out a Rough Itinerary - First Trip to South America
  18. 18 2 Weeks in Colombia & the Galapagos Islands
  19. 19 Car rental El Calafate and drop off in Chile
  20. 20 Lima Foodie Resource(s)
  21. 21 Argentina - Day trips in Ushuaia
  22. 22 Iguazu Falls -- 2 nights -- do we have it right?
  23. 23 Booking sites - HELP! Don't want to be scammed
  24. 24 summer olympics in Rio
  25. 25 2 Weeks in Rio in Nov End
View next 25 » Back to the top

WARNING AA Travel Ins - Allianz Global Assitance

Jump to last reply

WARNING to all travelers considering using Allianz Global Assistance for an AA flight.

We recently had a flight to Rio booked where we were recommended to purchase trip insurance through Allianz Global Assistance and were told that for ANY medical event which led to cancelation, this would give us a full refund.

Unfortunately a few weeks before the flight my wife did require a trip to an OBGYN specialist and her Provider restricted her from all travel for 8-12 weeks (which fell right in the middle of the trip). We got supporting documentation from the clinic including a SIGNED letter from the Provider confirming he was restricting her from travel. He acknowledged that he was not comfortable release private patient information to an agency or outside organization who is NOT rendering medical care to the patient, and that any such act would result in a violation of the HIPAA patient privacy rights we are afforded in America. Unfortunately the folks at Allianz Global Assistance are not educated in the ways of privacy acts and said they have a firm policy for a policy holding patient to disclose the entire personal and private medical records release from the providers (and then asked for it in a NON-SECURE and non-encrypted manner for that matter! Another clear violation of the law). An employee there speaking on anonymity on the situation disclosed that they are instructed to just reject all claims and that they are only looked into if the customer files an appeal (and even ten he said they are audited and measured by the amount of claims they are able to reject). You all will have much better luck getting the airline to waive the cancelation policy in a circumstance like this (at least they don't flat out disregard the customers privacy rights) then you would be going through a 3rd party vendor like this who measures bottom lines and fiscal year profit reports on policy purchases vs adjudicated claims. We have traveled the world and have close to 1 million miles with both American and United, and never in a million years would I recommend any travel utilizing a company Allianz Global. (and for that matter, I would recommend another Airline since AA still elects to send their customers to a group like this).

4 Replies |Back to top

Sign in to comment.

Advertisement