South America Forums

Post New Topic

Recent Activity

View all South America activity »
  1. 1 http://www.healthprograme.com/zyntix/
  2. 2 3 days precruise-stay in Santiago all 3 or 2 SCL and 1 Valparaiso?
  3. 3 where to stay Buenos Aires
  4. 4 Renting a car in Patagonia
  5. 5 Avianca business class
  6. 6 Suenos Aires, Argentina vs Lisbon, Portugal
  7. 7 What's all the hype about Buenos Aires?
  8. 8 No exit stamp from Brazil, no entry stamp in Paraguay, help!!
  9. 9 Best BA neighborhood to stay in?
  10. 10 Trip Report Argentina in 15 days with a toddler: Trip report!
  11. 11 Trip Report Can a Europhile Find Happiness in Argentina and Chile?
  12. 12 Which Amazon area/lodge in Peru?
  13. 13 Trip Report Trip Report Chile: A Country of Diverse and Amazing Beauty...
  14. 14 How many days in Medellin area?
  15. 15 Looking for photographers in Bogota, Medellin and Cartagena
  16. 16 60-yr old female going solo to Rio - itinerary
  17. 17 Argentinian Honeymoon
  18. 18 Peru Trip for the Family
  19. 19 Pisco sours
  20. 20 Huayhuash Trecking 8-16th of july
  21. 21 Medellin, Colombia - Great Driver
  22. 22 Looking For Intensive Spanish Immersion Course
  23. 23 Trip Report Cusco and the Sacred Valley
  24. 24 Machu Picchu changes its entry schedule
  25. 25 Lodging by Medellin Airport
View next 25 » Back to the top

WARNING AA Travel Ins - Allianz Global Assitance

Jump to last reply

WARNING to all travelers considering using Allianz Global Assistance for an AA flight.

We recently had a flight to Rio booked where we were recommended to purchase trip insurance through Allianz Global Assistance and were told that for ANY medical event which led to cancelation, this would give us a full refund.

Unfortunately a few weeks before the flight my wife did require a trip to an OBGYN specialist and her Provider restricted her from all travel for 8-12 weeks (which fell right in the middle of the trip). We got supporting documentation from the clinic including a SIGNED letter from the Provider confirming he was restricting her from travel. He acknowledged that he was not comfortable release private patient information to an agency or outside organization who is NOT rendering medical care to the patient, and that any such act would result in a violation of the HIPAA patient privacy rights we are afforded in America. Unfortunately the folks at Allianz Global Assistance are not educated in the ways of privacy acts and said they have a firm policy for a policy holding patient to disclose the entire personal and private medical records release from the providers (and then asked for it in a NON-SECURE and non-encrypted manner for that matter! Another clear violation of the law). An employee there speaking on anonymity on the situation disclosed that they are instructed to just reject all claims and that they are only looked into if the customer files an appeal (and even ten he said they are audited and measured by the amount of claims they are able to reject). You all will have much better luck getting the airline to waive the cancelation policy in a circumstance like this (at least they don't flat out disregard the customers privacy rights) then you would be going through a 3rd party vendor like this who measures bottom lines and fiscal year profit reports on policy purchases vs adjudicated claims. We have traveled the world and have close to 1 million miles with both American and United, and never in a million years would I recommend any travel utilizing a company Allianz Global. (and for that matter, I would recommend another Airline since AA still elects to send their customers to a group like this).

4 Replies |Back to top

Sign in to comment.

Advertisement