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VENEZUELA : don't book any package with ORINOCO ECO CAMP

this company : www.orinoco-eco-camp.com organized my tour in Orinoco and Canaima - they acted as a travel agent booking rooms in 2 places (orinoco delta and cuidad bolivar), flights and transports but they are not insured like travel agents : i had a problem in La Casita in Cuidad Bolivar - booked by Orinoco Eco Camp because of bad security issues in this hotel but La Casita (owned by a german guy and its company Gekko tours) and both companies , even european, refused to assume the damages of the accident.
For the Orinoco Eco Camp : the camp was basic - rough confort in rooms - no cleaning service in rooms during your stay - the room is essentially a space with an unconfortable bed with mosquito net where you find a refuge to escape mosquitos - no light in the room - no private bathroom. The bathroom and toilets were shared and also very basic : cold water for shower. For the toilets and for obvious reasons, toilet paper should be thrown into a trash can but the staff was waiting the can was full to empty it and the smell in toilets was just unbearable because dirty toilet paper was staying many days in the trash can and temperature was hot. So just imagine.
Orinoco delta is great, for sure, but the staff does't not seems to be very organized : you are obliged to run after (the good) guide or the camp manager to know what is the excursion planned or at what time is your departure. I have a lot a experience in safaris or wilderness camps, but i's the 1st time it's so inconfortable, so disorganised and so dirty.
Our group has a bad experience with a jungle walk : the unprofessional staff in such situation didn't aware customers of what they will find : a very big layer of mud (at least 30 centimeters in some places) where you feet disappears entirely and you have many problems to get out the sticky mud , some customers have been bitten by agressive bees and when there is many people deadly allergic to bees : the staff has to warn customers about bees in order to avoid them to participate to that "jungle walk". Allergic people can just not survive so far of a good hospital - just because this company didn't mention the bees risk and probably much more others risks.
This company presents itself like a Netherland company by mail , no no adress on their website which is very abnormal and money is sent in Netherland in Euros but they refused to deliver any invoice - so you don't know what they are really : where is the company when the bank or one their banks is in Europe and why this company which owns a camp in Orinoco when they organized full tours with flights, transports and hotel bookings - but they don't have any professional insurance to protect their customers in case and probably not the status of a travel agent. And of course, you can't do any claim because you don't know where is their company.
The tour was really expensive for provided services (basic and rough at all levels) specially for a tour paid fully in Euros in a country where the bolivar is officially expensive , but it can be also very cheap on parallel market.
So i don't recommend this company for any organized tour because they refused to assume their responsability for damages and refused to deliver invoices.

Many tourists are coming in beautiful Venezuela because it's very cheap but it can be cheap only if you organize the trip yourself and pay in bolivars - but it's horribly expensive if you pay in euros : which was my case.

So don't trust this company : it seems there is more confortable lodges in Orinoco Delta and it's impossible to travel with a company which acts as a travel agent in Venezuela with a "no adress" company but an account in Europe, which don't deliver receipt or invoice for payments and which refuse to assume travel agent responsabilities when they act like travel agents reselling flights, hotels and transports.

so stay away of this company because it's not serious on many levels : security and health issues, no professionnal insurance, a "no address company" and hidden risks because they even don't inform you about bad encounters specially if you have a specific situation : weakness, allergy etc..

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