If you are trying to book tickets on PeruRail for Machu Pichu, they are not taking reservations until May. I have been trying to get tickets for the last week & finally contacted them by email. Their response was to contact them again in May.
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they are closed till 3/29 when train will open again.
you will be able to buy as soon as they are open.
keep checking www.perurail.com or agent www.pmexplorers.com
for tickets...
Contact a local travel agent in Cusco they will be on top of things.