South America Forums

Post New Topic

Recent Activity

View all South America activity »
  1. 1 Need travel buddy for Buenos Aires from Sept 29 to Oct 29
  2. 2 Palermo-Soho Hotel in Buenos Aires?
  3. 3 Please help with Peru itinerary
  4. 4 cruises now coming/going from San Antonio instead of Valparaiso
  5. 5 Puzzled by altitude sickness
  6. 6 Brazil
  7. 7 Visa for Brazil/canadian applying/Help!!!!
  8. 8 Best way to get from airport in Santiago to Ibis hotel in Valparaiso
  9. 9 Peru Trip for the Family
  10. 10 Argentina before and after Antarctica Itinerary
  11. 11 Trip Report Peru Sacred Valley Trip - Family of 5
  12. 12 Patagonia itinerary advice
  13. 13 1.5 days in Rio
  14. 14 If it's Tuesday, it must be Patagonia...need itinerary help
  15. 15 Galapagos tours
  16. 16 Authentic Peruvian Community
  17. 17 Travel to Salta/Jujuy
  18. 18 Patagonia Hike/Travel/Explore
  19. 19 2 weeks trip
  20. 20 semi weird question re Peru Currency
  21. 21 Bus travel between El Chalten and El Calafate
  22. 22 Trip Report 10 Nights in Central Chile and on Rapa Nui
  23. 23 Where to stay in Bariloche
  24. 24 WEBJET
  25. 25 Iguazu and Iguaçu
View next 25 » Back to the top

Trip Report Bad Experience with Galapogos.com

If you're thinking of going to the Galapogos. Do it, it is absolutely mind blowing. We had a wonderful time there. We travelled on the Beagle and the crew and guide were excellent.
,Shame I can't say the same for the agent that booked the trip. We booked on line and you will probably notice that they are at the top of the list when you search on google.
I wanted to include a dive and they promised me (both in person and via email) this could be arranged during the cruise. Once on board I checked with the captain and there is no way that it could fit with the itinery. The National Park have strict itineries where the boats are allowed and there was no possible cross over with a dive operator. The simple solution would have been to delay my flight by a few days. The problem was that when I asked to change my ticket at the end of the cruise they tried to charge a further $40 per person and denied my original request. I have the evidence. Galapogos.com are only interested in taking your money. Had they contacted the boat company and asked about my request before hand the option would have been offered in advance.
They were also $650 more expensive per person than other travellers that booked and paid on the same day. While I understand that this might have been my bad luck the real issue was the denial of my request and the complete lack of service. After the cruise I tried to contact them by email and they did not have the courtesy to even reply.
DO NOT USE THIS AGENT.
If you have time shop around in Quito and find an agent you can talk to.

No Replies |Back to top

Sign in to comment.

Advertisement