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Warning about INTERBUS in Costa Rica

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We just returned from Costa Rica and used a combination of Interbus and Grayline to get from place to place. We had a bad experience using Interbus on a 6 hour trip across the country. We were forced to have 9 of us in a van that should only seat 8 people (at most). My wife and I had to take turns sitting in a jump seat that was only half size. It was so cramped and uncomfortable. This is in violation of their statement from their website.

According to their webpage:

Interbus generally uses either 15-passenger vans, adapted to transfer no more than 8 people for greater comfort. Smaller vans considerably reduce the time lost during pick-ups and drop-offs, leaving passengers with more time to invest in their vacation. Occasionally Interbus will use 30-passenger vehicles, but in these cases only 16 passengers are allowed onboard. In all cases, the luggage will always be placed inside the vehicle to safeguard passenger possessions.

The vans have been adapted to carry few passengers, thereby offering more convenience and space between seats, allowing a more agile operation and maximizing comfort.
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We found Grayline to be comfortable and not so tightly packed.

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