Mexico & Central America Forums

Start a new topic Change Forum

Advanced search

Trip Report Travel by Jen AKA Jet Set Vacations

Posted by: OlliePow on Oct 12, 12 at 01:21 PM Posted in: Mexico & Central America Tagged: Jump to last reply

Hi,

I highly recommend that you stay away from using travel by jen (aka jet set vacations); as they do not disclose the appropriate information about travel times, car upgrades, hotel security ect; which in the end costs you more money, time, and a huge amount of stress!
Afterwards, they want to put the full blame on you for not getting the correct forms or doing appropriate research on the places and car agency rentals.
Sorry to say I thought that is what a travel agent was supposed to do by making things easier, safer and simple.
It seems they just want your money, and then they listen to your complaints only to use that information towards future clients to make themselves sound more legit.
They DO NOT offer compensation only excuses! They have a guy named Robert that writes to you for days on end getting detailed information on the issues and all the while disputing everything you say and trying to justify his own experience (which apparently supersedes our experience.For example, Robert states"Driving to Arenal takes me 2 and a half hours...I have been there 12 times in the past 19 months" (like right we knew we would be driving up a winding narrow mountain in complete darkness with fog, and it would take almost 4hours??).
As i said before, it seems they want to utilize the information to add to their repertoire of flowery sounding salesmanship on their ads to make more sales. Not once have we been offered an apology or compensation of any sort "I will try to get you compensation".
As for one of the upgraded hotels, we purchased, it was not far from safe. I misplaced my key card, yet I was able to take out a window and put my hand through the ground level balcony door and enter!! Thank goodness we did not get anything stolen on this trip, but I proved that it could easily be done!
When you see their Ads it seems like they are very reasonable, but if you choose to use them in the end you will be sorry and more in debt!
See my link posting on tripadvisor for a more detailed report!
http://www.tripadvisor.ca/ShowTopic-g291982-i813-k5822313-Must_DO_and_Don_t_Tips_For_A_Fantastic_Costa_Rica_Trip-Costa_Rica.html
I do hope this information can save you the troubles that we encountered!!
Ollie

4 Replies | Jump to last reply |

Add a Reply

4 Replies |Back to top

| Add a Reply

Sign in to comment.

Recent Activity

View all Mexico & Central America activity »
  1. 1 Trip Report Lovin' Costa Rica with Kids by coryandcarissa | 2 responses; most recent on May 21, 13 at 08:45 AM Tagged:
  2. 2 Driving around costa ica by stanspice | 1 responses; most recent on May 21, 13 at 08:33 AM Tagged:
  3. 3 Campeche anyone? by emd3 | 1 responses; most recent on May 21, 13 at 08:12 AM
  4. 4 2013 GTG - Bosque del Cabo, Costa Rica by tully | 96 responses; most recent on May 21, 13 at 07:33 AM Tagged:
  5. 5 Tequila Visit, Jalisco by SandraPromain | 9 responses; most recent on May 21, 13 at 06:53 AM Tagged:
  6. 6 Belize in August with teens by joangk | 36 responses; most recent on May 21, 13 at 06:41 AM Tagged:
  7. 7 Isla Mujeres, Cozumel or Playa del Carmen for best swimming and snorkeling? by bushwoman2002 | 3 responses; most recent on May 21, 13 at 06:29 AM Tagged:
  8. 8 TACA canceling several CR flights by tully | 1 responses; most recent on May 20, 13 at 10:30 PM Tagged:
  9. 9 Last Minute Puerto Vallarta by trebex | 12 responses; most recent on May 20, 13 at 08:10 PM Tagged:
  10. 10 Costa Rica - Car Rental Help! by StaceyKaBa | 6 responses; most recent on May 20, 13 at 06:22 PM Tagged:
  11. 11 Which would you recommend? Four Seasons Punta Mita OR Four Seasons Nevis? by holloway6 | 1 responses; most recent on May 20, 13 at 05:53 PM Tagged: ,
  12. 12 Learn Spanish in Quetzaltenango - Xela, Guatemala by RachelPanneman | Be the first to reply; posted on May 20, 13 at 05:05 PM Tagged:
  13. 13 Bring snorkel gear to Costa Rica? by MonicaRichards | 11 responses; most recent on May 20, 13 at 02:50 PM Tagged:
  14. 14 Timeshare Presentation For Deep Discount On A Resort Worth It??? by condu | 23 responses; most recent on May 20, 13 at 12:03 PM Tagged:
  15. 15 Just back from Puerto Vallarta by suze | 45 responses; most recent on May 20, 13 at 09:20 AM Tagged:
  16. 16 How much cash to bring to Belize? by uhoh_busted | 6 responses; most recent on May 20, 13 at 04:21 AM
  17. 17 AI in Cancun vicinity by lespop | 1 responses; most recent on May 19, 13 at 10:18 AM
  18. 18 Cancun day trips by travlbum | 13 responses; most recent on May 18, 13 at 09:23 PM Tagged:
  19. 19 Trip Report Quick CR Trip Report by volcanogirl | 61 responses; most recent on May 18, 13 at 12:10 PM Tagged:
  20. 20 Notorized Letter of Consent by Whipkey44 | 2 responses; most recent on May 18, 13 at 08:19 AM Tagged:
  21. 21 4 days before heading to Sandos Playacar by sbhask | 4 responses; most recent on May 17, 13 at 08:15 PM Tagged:
  22. 22 3rd CR trip suggestions please... by rlpatterson05 | 16 responses; most recent on May 17, 13 at 12:43 PM Tagged:
  23. 23 Puerto Vallarta Mayan Palace by eurotravler | 13 responses; most recent on May 17, 13 at 12:38 PM Tagged:
  24. 24 Can u recommend a lux AI in PDC or Riviera Maya? by rattravlers | 9 responses; most recent on May 16, 13 at 10:02 PM Tagged:
  25. 25 Do I need a permission letter to travel alone with my minor niece? by wasigan | 26 responses; most recent on May 16, 13 at 08:39 PM
View next 25 » Back to the top