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Review of Mayan Palace

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After reading several reviews and concerns about Mayan Palace (Riviera Maya, Cancun), I thought I would post a review of the Mayan Palace:

The Mayan Palace is a nice, clean place to stay, with good food and great drinks! They have a massive pool, and the staff are VERY concerned about your well being, your stay, and the cleanliness of the resort. Overall, we had a good time at this resort...here are a few key thoughts:

Good: Clean, fun, massive pool, right on the beach, several restaurants, work out facilities, spa, shops, internet cafe, tour agency onsite, groceries, friendly staff, great food, wonderful mixed drinks/cold drinks everywhere, a resort you do not have to leave! Nightlife til 10pm with live music, lots of events, tons of activities for kids (seemed like something for kids every 30 mins the whole day), volleyball on the beach, tons of beachside chairs, waiters by the pool/beach, kid friendly, tours to just about anywhere in Mexico, cable in room, large clean rooms, safes in room, huge bathrooms with fresh 5 star linens/soaps/shampoos/, service to die for! (The maid stopped by 5 times one night to check on us, we only called once for more hand towels!)

Bad/Mixed: Huge resort, you have to walk 10 minutes everywhere or wait for the little van shuttle to pick you up (they will pick you up and take you anywhere, but if you are a high stress/fast moving person, this will eat at you!). No money accepted, everything is billed to your room, you just have to sign for things (good for kids who want to hang out by the pool, just watch it when you check out). Tips are included in everything, 15%, which was fine with us, service was always excellent and friendly! The beach is somewhat rocky, but you can walk along it with no problems. THIS RESORT IS 30 MINUTES FROM CANCUN and 20 MINUTES FROM PLAYA DEL CARMEN.

A note about timeshares: This place sells timeshares. If you don't want to buy a timeshare, stay in a hotel (Note, in 2004 we stayed in the Hyatt in Cancun, and even THEY were trying to sell us timeshares!). If you don't want a timeshare, say NO.

If you are a city person who craves the nightlife and different sights (like my family), this is NOT your place! If you are a honeymooner, family who wants to swim with the kids (again, huge pool with swim up bar) and hang at a resort, or just want to be left alone/disappear for a while with a loved one, this IS the resort for you! We just did not like having to walk/take the shuttles everywhere, and then taking cabs/buses to Cancun or Playa Del Carmen for a change of pace...but as I said we are more of the city people type. This is a place you could take a few books for a week and just re-connect with yourself!

Another word on timeshares: We willingly went to the presentation, and my family is composed of 'salesmen'. We were extremely tough on the timeshare folks, and at one point, I even said "Tell us how much, or we are walking". We own timeshares, we enjoy these sales presentations, so we had fun with their 'games'. We ended up buying after 5 hours and walking out twice, and got what we considered a fantastic deal.

Overall, I would return, but only for a 3-4 day vacation, due to the fact my family is city/nightlife people. If you have a family, or want to escape/romance, this is a great place--clean, fun, with excellent service, clean/big rooms with all the extras, and no problems/no reason to leave!

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