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Los Altos - A Beautiful Deception in Manuel Antonio - Costa Rica

We actually only enjoyed our stay at Los Altos the day we got there. There is no denying that the 3 bdrm condo is tastefully furnished and impressive on a grand scale (2,500 sq ft). It was much bigger than we needed, but the owner, gave us an offer we couldn't refuse while we were in our car, leaving to explore other lodgings.

We are two women from Toronto who happen to be of mixed heritage. We became acutely aware of this at Los Altos when the next day we were using the infinity pool and the Nicaraugan(?) man cleaning the pool area took at least 1 hour cleaning right around our vicinity even though we were sunning ourselves in our bikinis and taking pictures. Furthermore, one of the condo owners thought it was perfectly ok to have about ten of his Tico family and friends' teenage children dive, swim, and frolic loudly in and around the pool with us for hours without so much as an acknowledgement that we existed. The only reason we persisted in staying in that area was to take pictures of the sun setting.

We were also aware of our almost complete lack of privacy even though we had a "private" elevator into our suite. Our laundry was brought up late (10:30am) after they had it for 18hrs by a man who came out of the elevator just as the phone was ringing to tell us he was on his way. We were indisposed having just gotten in from a run and in the midst of showering!
Later that day the owner of the property "Oren"who we had not bothered to say hello since he chased us down asking us to "name our price", came up in the elevator unannounced with a Tico female and male worker to check out our alleged damage to his condo. I had called the female to clean up a broken glass, and from that she brilliantly deduced that the door frame on the master bedroom has been damaged by us. Oren was in agreement with her after pulling out a quarter of the frame and showing it to me. He also said we damaged the actual bedroom door, that we would have to pay for it, complaining of hearing"screaming" from our dwelling and then left with his posse in the not so private elevator. Well thanks for caring about us and seeing if we were ok if indeed anyone heard screaming from our place!!! I couldn't believe the preposterousness and disrespectful attitude of not only the owner, but the majority of the people working at Los Altos. I went and checked out the door frame on one of the other bedrooms and wouldn't you know it, that was easily in the same shoddy shape as the master bedroom. I asked Oren to come back and see for himself. After checking it out he just smiled and shook his head. No even a word from him of an apology. I think it was a ruse to get more money from us. Perhaps he is in business of ripping people off, after all it is low-season and property owners are desperate to make money in that area of Costa Rica (Manuel Antonio).

That's the problem with these want to be high end developments. Things always appear better than they really are. For such a sophisticated looking place, the cleaning staff seemed to have no problem leaving a very large dead cockroach(?) in the corner of our hallway for 2 of the 3 days we were there until we finally picked it up in disgust. Neither the owner, or his appointee care to check in and see if we were enjoying our stay, or see if they could be of any assistance. We should have know from the beginning with the owner chasing us down to offer us a bargain rate, a lack of complimentary anything, and being billed $40USD for in house laundry weighing 3 pounds, that things would not have went well with this establishment.

With all of these unfortunate events I would not recommend Los Altos as a place to stay in Manuel Antonio. Save yourself the money and aggravation, and get the respect you deserve at a primo lodging in Quepos.

IF YOU MUST GO AFTER SEEING THE PICS:

Do not go during low season. There will be no greeting, welcome drinks, or superior service. Do not be surprised to see Tico's using the pool, and partaking of the grounds, including restaurant. Do not be surprised by the changing attitudes of the Tico employees once you go from being a potential client (sugary sweet attitude), to becoming a guest (who are you again?). Take pictures and video of your rooms, doors, refrigerator, and entire dwelling to make sure no extra charges are thrown on your credit card. All condo's are 3-bdrm, so go with up to six people.

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