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Iberostar Tucan and Azul Sensatori

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I am considering going to Iberostar Tucan but I keep reading on Trip Adviser about how uncomfortable the beds are. I have back issues and will be miserable on an old, hard mattress. Someone wrote that I should request a mattress topper. Has anyone done this and how was the quality of it? I am also considering the Azul Sensatori, which has better beds, but I will have my family w/ 3 teens w/ me and the Iberostar just looks more fun and interesting. Any thoughts?

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