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Help ! - FRAUD concern, Mayan Palace/Cancun Bay Tours, Riviera Maya

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The Mayan Palace ("Vida") airport representative pulled a bait and switch on us at the airport saying he was a representative of Mexican govt tourism which was sponsoring a tour promotion, tkts for which could be picked up at the Mayan Palace hotel - a 20 minute commitment/process.
When we arrived at the resort we were told we had to stay for a 90 min Vacation Club presentation. Three hours and 6 sales people later we finally got out of there but not before one saleswoman got especially nasty and said we couldn't leave until she was finished presenting. In retrospect we should have stood up & sacrificed the cash deposit on our " promotional tour" tkts.
That said, we now have tkts to visit Chichen Itza with Cancun Bay Tours. Is this even a real tour company? Please help!
I'm definitely willing to give up the money to avoid another horrible experience.

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