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Dollar - Thriffty Terrible service, stealling money !!!

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I just got back from Cancun, I got a rate from Expedia to rent a car thru Dollar-Thrifty Car rental company (at the Cancun Airport). The quote was for 9 days for $119 usd. When I went to the Dollar-Thrifty company to rent my car they told me I HAD TO BUY an insurance or they wouldn't rent me my car (adding this to a total of almost 500 usd).

When I returned my car I asked to speak with the Manager (Marisela Escalante) and she told me that she was very sorry, but that the insurance was "optional" but no money could be returned. They are actually telling this to people so that they can sell the car rental at a much higher price, be advised, I just wanted to advise all of you about this terrible situation that is happening.

And if this wasn't enough they give you and exchange rate completely on their favor, we also complained about this and they lower the exchange rate, this is stealing and has to be stopped. I have the invoice and I can send it to you, the name of the people renting us the car at the Cancun location was Ariel Hau.

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