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How do I get a VAT refund when I don't have a custom's stamp?

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When I made my purchase in Prague, I mentioned that I would be taking a train through to Germany and then flying out of Switzerland. I was told that I could get my refund in Swizterland at the airport. When I got here, I was not able to get teh refund as I did not get a custom stamps. How do I get a refund when I wasn't able to get a stamp as it is not given on the train? Does anyone have any instructions on what I can do to get my VAT refund? It is a significant amount and I would like to see if I can get the money.
Thanks

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