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Wind Cellular- Rome- Via del Corso - Caution!

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ok. had a near-perfect month in italy. just have to get this off my chest. we were ripped off at wind cellular in rome. in the end, it was put right-- but it took soooo much time out of our vacation... walking back and forth to their offices in various towns we were visitng. really aggrivating.

we bought a sim for our phone at wind cellular -- the office on via del corso at about via delle carrozze .

got the sim. understood the fine print. pay 25 and get 5E credit. bought an extra 20E to load on top right away. kept all receipts. all communication in italian, of course.

20E wasn't added. went back. 'wait 4 days.'
went back 'it was a holiday'
new town
went back 'nothing we can do'
went back new person 'nothing we can do'
made them call 'they say it takes a week'
called big office 'so very sorry nothing we can do. credit just wasn't entered for some reason.'
new town
sorry.
found another office in town 'hmmmmm that's really strange' really nice person. she was in the old town of lecce (the one in new town couldn't care less.)
she called and was really getting worked up.
called someone else.
called someone else.
told us to come back after lunch.
suddenly the credit appeared.

so i don't know what the answer is or how to protect yourself from something like this. as i look back, i don't know why we didn't just let the 20E go and buy a new card and top-off. but was just bugged by it-- and the more time we invested, the more i needed it to be put right!

i would just say--- don't buy your phone card at wind cellular on via del corso. whatever is going on there, they really do not care about their customers' problems. And thanks again to the lovely girl in Centro Storico Lecce!!

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