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Vatican tours are free for the disabled?

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I have read that Vatican tours are free for the disabled; however, it does not say what qualifies. Can I still reserve a tour online and skip the long queue because I find no place to reserve a free tour. I am not in a wheelchair but have significant knee, sciatica and back problems that I think would qualify. I know I need a note from a doctor, but I do not know how to reserve a tour. I will have only one afternoon after my transatlantic flight in Rome, so I need to know what I am doing to survive. Thank you for any help or experience with this matter.

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