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VAT refund question

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I recently returned from our trip to France where I purchased some gorgeous lace curtains from a shop in Isle Sur la Sorgue, France. When I realized how much I was spending I asked the cashier for a VAT refund form. She told me they did not have them and that really surprised me. Ordinarily I don't normally purchase enough from a shop to qualify for a VAT refund so, I don't know how common this is. I do know this shop has at least one other location because the cashier called the owner to inquire about the forms.

I just want to know if this common and whether there's some reason why a shop wouldn't offer customers a VAT refund? Does offering the VAT refund somehow affect a shops bottom-line?

Thanks so much!

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