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VAT Refund at Gatwick

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Has anyone had experience getting a VAT Refund at Gatwick airport? Any advice?

Much of what I want to buy will need to be checked in, so what do I do? Get the bag tags first then go to customs or can I just go straight to customs then check-in? (In Rome, the lady made me check in first.)

Also, what is the minimum purchase? I have read everything from 20 pounds to 75.

Thanks!

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