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US citizens, were your rewards points accepted at Swiss hotels?

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Spending 10 nights in Switzerland in early September -- booked first night in Lucerne trying to use points from US chain we frequent here on the road, nothing fancy. Reservations replied w/ "Warning: points only accepted from citizens of Germany, Austria, Luxembourg, Croatia, Slovenia, etc." -- What is this?? US Reservations could not explain, but this applied to Lucerne, Interlaken, Montreux hotels. Yes, I realize they are independently owned and operated, but if they list by this chain's name and derive customers therefrom, it would seem they would accept points from us USA citizens. Your experience?

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