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"Untours" as a tour guide

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we are not big on tours as we know them because we like doing things on our own time in and planning our trips ourselves. until now.. we're in our late 60's - early 70's we've begun to think it would be nice to have things pretty much arranged for us so we can be free to investigate on our own once we're there.
someone suggested we contact a group called "Untours".
http://www.untours.com/venice
They arrange everything from air travel - transp to and from airports -to apartment rentals as well as someone who is available during the trip to offer suggestions while in the country. (in our case Italy).
has anyone here heard and/or availed themselves of this group? it certainly would help us decide whether or not to use them.

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