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UK passport renewal from O'seas.

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Helping my friend renew her UK passport which she obtained in UK years ago. Now she lives in Hong Kong. Have found the relevant UK govt website not very good, written no doubt by amateurs since the UK govt cannot afford much quality work done these days.

One of the biggest headaches is when something goes wrong, then only recourse is to PHONE London. Can you imagine how many times we need to phone to get a response, and the time of day we need to be dialing? Oh, of course they took the money first thing so now we are out that 110 sterling unless we can get results.

Anyone else getting such headaches and silly website confusion? Yeah, kind of a rant and am glad I'm not a Brit and need to live with such a dippy govt.

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