Europe Forums

Post New Topic

Recent Activity

View all Europe activity »
  1. 1 England + France 12-day itinerary
  2. 2 Trip Report Trip Report - 19 Days in Portugal
  3. 3 Trip Report Bordeaux, la Rochelle, Toulouse & Garonne-by bike, self-drive boat & car
  4. 4 Seeking advice on apt rental
  5. 5 London Restaurants
  6. 6 Transportation Question Italy
  7. 7 Trip Report Our (Somewhat) Laid Back Tour of Old Fave Stops in Italy
  8. 8 Cinqueterre
  9. 9 Germany deregistration
  10. 10 Spain: 16-17 day itinerary help please
  11. 11 Spain: 2 versions of a new itinerary. Please help me figure this out.
  12. 12 14 nights france and Italy with kids - Help fine tuning the itinerary
  13. 13 One day in Lille, France
  14. 14 Short trip through Andalusia - help w/ 2 itinerary choices
  15. 15 Versailles - Much More than the Palace!
  16. 16 Train from Charles de Gaulle
  17. 17 Corsica
  18. 18 CDG to Marais transfer
  19. 19 Portugal In A Week-The Places You'd Go Back To
  20. 20 London best location
  21. 21 Getting from Ravello to Venice
  22. 22 Croatia with trips to Mostar & Bay of Kotar
  23. 23 Alhambra advance tickets - how far in advance?
  24. 24 Trip Report Ger's September 2014 Trip Report to Galicia and Portugal
  25. 25 Swiss Trip Itineraryand Charges
View next 25 » Back to the top

Trenitalia Extends Service Hours at Firenze SMN Station

Jump to last reply

In a press release today, Trenitalia announces longer service hours at Firenze SMN Station:

Staffed ticket windows: 6 - 21

Customer Assistance Office (track 5): 7 - 22:45

Freccia mobile desks: 6:30 - 22:30

Frecciaclub: 6:30 - 22

(Electronic ticket machines are open 24/7, except during "down" times, as long as the station is open).

REMEMBER that it's often faster to use the Freccia mobile desk in the center of the station departure platforms (instead of going to the staffed ticket windows) if needing to CHANGE a reservation for a Frecciarossa or Frecciargento train without any monetary exchange. This includes situations where you MISS your reserved Freccia train by less than 60 minutes, or are HOPING to obtain a waiver of the forfeiture rule for discounted promotional tickets on Freccia trains ("ECONOMY" and "SUPER ECONOMY"). The Freccia mobile desks do not provide service for holders of Intercity or regionale train tickets.

More complex customer assistance issues should be addressed at the Customer Assistance Office alongside track 5.

http://www.fsnews.it/cms-file/allegati/fsnews/CS_Firenze_SMN_201112.pdf

Advertisement