Europe Forums

Post New Topic

Recent Activity

View all Europe activity »
  1. 1 base for Andalucia
  2. 2 Globus Iberian Tour
  3. 3 Italy travel plan help
  4. 4 Heading to Amsterdam soon. Do you recommend I try weed?
  5. 5 Italy itinerary - input needed, please!!
  6. 6 Florence hotels: JK Place vs. Antica Torre di Via Tornabuoni
  7. 7 23 day honeymoon to Greece
  8. 8 Looking for a UK coach tour company for seniors
  9. 9 Copenhagen,Helsinki,St. Petersburg in mid September
  10. 10 Getting from Bordeaux Gare to the airport
  11. 11 Adivice from experts please, Southern Dutch/Belgium German Borders
  12. 12 Help Needed for 8/20: Train from Salzburg to Garmisch
  13. 13 Black Forest base 7-10 days - public transport
  14. 14 Shorts in South of France?
  15. 15 Trip Report With Gratitude for a Glorious Solo Month in Greece
  16. 16 3 weeks italy itinerary
  17. 17 Loire Valley best place to linger
  18. 18 Journees du patrimonie 2017
  19. 19 First trip to the UK, please help me
  20. 20 Poland to Austria In December
  21. 21 Alsace to Austria?
  22. 22 Wales
  23. 23 Trip Report Paris in early august
  24. 24 Posting Packages from Central Europe
  25. 25 How to spend 6 days in Stockholm ?
View next 25 » Back to the top

Trenitalia Extends Service Hours at Firenze SMN Station

Jump to last reply

In a press release today, Trenitalia announces longer service hours at Firenze SMN Station:

Staffed ticket windows: 6 - 21

Customer Assistance Office (track 5): 7 - 22:45

Freccia mobile desks: 6:30 - 22:30

Frecciaclub: 6:30 - 22

(Electronic ticket machines are open 24/7, except during "down" times, as long as the station is open).

REMEMBER that it's often faster to use the Freccia mobile desk in the center of the station departure platforms (instead of going to the staffed ticket windows) if needing to CHANGE a reservation for a Frecciarossa or Frecciargento train without any monetary exchange. This includes situations where you MISS your reserved Freccia train by less than 60 minutes, or are HOPING to obtain a waiver of the forfeiture rule for discounted promotional tickets on Freccia trains ("ECONOMY" and "SUPER ECONOMY"). The Freccia mobile desks do not provide service for holders of Intercity or regionale train tickets.

More complex customer assistance issues should be addressed at the Customer Assistance Office alongside track 5.

http://www.fsnews.it/cms-file/allegati/fsnews/CS_Firenze_SMN_201112.pdf

Advertisement