Europe Forums

Post New Topic

Recent Activity

View all Europe activity »
  1. 1 retruning to US with souveniers
  2. 2 Is there a forum just for Paris?
  3. 3 Fly out Venice or Rome
  4. 4 Is Sicily and Pompeii in 4 days worth it?
  5. 5 First steps for Russian trip planning
  6. 6 Italy- dolomites and cinque terre
  7. 7 stopover between antequerra and granada?
  8. 8 Does anyone have experience with Lipault luggage?
  9. 9 Booking Irish Rail ticket
  10. 10 Driving Prague to Zurich to Amsterdam w/ 2 toddlers
  11. 11 Ireland and Scotland September 2017
  12. 12 Please help: Swiss Pass/Lucerne/Engadine?
  13. 13 Getting out of Glasgow - ideas needed
  14. 14 Help on ancient history route
  15. 15 Verona to/around Lake Garda: Sights
  16. 16 Frankfurt to Achen travel by train
  17. 17 Charming hotels in Paris, please help.
  18. 18 Can you locate this picture in Greece?
  19. 19 Connecting rooms for 2 families in Amsterdam?
  20. 20 Packing for Sicily and Sardenia: Need anything Warm?
  21. 21 Trip Report Trip Report: Italy with the bambinos!
  22. 22 Hiking in Austria and Innsbruck and Hallstatt
  23. 23 Recommendations for trip to Cochem
  24. 24 Venice Airport Car Return Center to Water Taxi Shuttle Area
  25. 25 Hotels in Turin
View next 25 » Back to the top

Trenitalia Extends Service Hours at Firenze SMN Station

Jump to last reply

In a press release today, Trenitalia announces longer service hours at Firenze SMN Station:

Staffed ticket windows: 6 - 21

Customer Assistance Office (track 5): 7 - 22:45

Freccia mobile desks: 6:30 - 22:30

Frecciaclub: 6:30 - 22

(Electronic ticket machines are open 24/7, except during "down" times, as long as the station is open).

REMEMBER that it's often faster to use the Freccia mobile desk in the center of the station departure platforms (instead of going to the staffed ticket windows) if needing to CHANGE a reservation for a Frecciarossa or Frecciargento train without any monetary exchange. This includes situations where you MISS your reserved Freccia train by less than 60 minutes, or are HOPING to obtain a waiver of the forfeiture rule for discounted promotional tickets on Freccia trains ("ECONOMY" and "SUPER ECONOMY"). The Freccia mobile desks do not provide service for holders of Intercity or regionale train tickets.

More complex customer assistance issues should be addressed at the Customer Assistance Office alongside track 5.

http://www.fsnews.it/cms-file/allegati/fsnews/CS_Firenze_SMN_201112.pdf

Advertisement