Europe Forums

Post New Topic

Recent Activity

View all Europe activity »
  1. 1 He Musta Saw Us a-Comin': A Brief, Cautionary Tale about Taxis in Rome
  2. 2 Trip Report Scotland in 18 nights, smirr and sun and mud!
  3. 3 Trip Report Another theft warning: coastal trains, between Genoa & Tuscany
  4. 4 Portugal: 70th birthday trip
  5. 5 Trip Report FRANCE 10 YEARS ON: Paris Dordogne Albi Toulouse Arles S Rhone and Nice
  6. 6 Caution picking car from Europcar at Stazione Termini
  7. 7 Ambitious 1st time trip through Europe whilst pregnant??
  8. 8 Trip Report No Reservations...our laidback Paris Christmas
  9. 9 Northern Ireland ideas
  10. 10 Trip planning to Paris, Lyon, Strasbourg
  11. 11 Paris Neighborhood Help
  12. 12 Poor weather outlook 10/16-19 Grindenwald
  13. 13 Itinerary input for trip to Spain and France
  14. 14 Trip Report Long weekend in Albania
  15. 15 ASTURIAS IN LATE OCTOBER??
  16. 16 Online Site for Alhambra Tickets
  17. 17 Trip Report Just the wine list please and Daisy came too.
  18. 18 scotland itinerary
  19. 19 Northern Italy in 2 Weeks?
  20. 20 Itinerary for 5 adults, 3 kids, 2 weeks, & 1 holiday adventure!
  21. 21 Trip Report Stanbr and Lolly visit Eastern Crete
  22. 22 Hotel in Florence
  23. 23 Travel between Civitavecchia and Rome
  24. 24 Advice needed for family trip to Belgium and Germany
  25. 25 Missing Toronto Woman May Be in France
View next 25 » Back to the top

Trenitalia Extends Service Hours at Firenze SMN Station

Jump to last reply

In a press release today, Trenitalia announces longer service hours at Firenze SMN Station:

Staffed ticket windows: 6 - 21

Customer Assistance Office (track 5): 7 - 22:45

Freccia mobile desks: 6:30 - 22:30

Frecciaclub: 6:30 - 22

(Electronic ticket machines are open 24/7, except during "down" times, as long as the station is open).

REMEMBER that it's often faster to use the Freccia mobile desk in the center of the station departure platforms (instead of going to the staffed ticket windows) if needing to CHANGE a reservation for a Frecciarossa or Frecciargento train without any monetary exchange. This includes situations where you MISS your reserved Freccia train by less than 60 minutes, or are HOPING to obtain a waiver of the forfeiture rule for discounted promotional tickets on Freccia trains ("ECONOMY" and "SUPER ECONOMY"). The Freccia mobile desks do not provide service for holders of Intercity or regionale train tickets.

More complex customer assistance issues should be addressed at the Customer Assistance Office alongside track 5.

http://www.fsnews.it/cms-file/allegati/fsnews/CS_Firenze_SMN_201112.pdf

Advertisement